Soft Fix Domestic Gas Engineer

Sureserve Group PLC; Dartford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading compliance and energy services provider in Dartford is looking for a Soft-Fix Gas Engineer. Responsibilities include achieving first-time fixes over the phone, maintaining customer satisfaction, and providing training for staff. The ideal candidate will have extensive experience in Domestic Gas and strong customer service skills. This full-time role offers a salary of £30,000 - £35,000 and includes flexible shift work as well as various employee benefits.

Benefits

Salary exchange pension

Employee assistance programme

28 days annual leave

Enhanced family leave

Qualifications

• Valid ACS & other relevant gas qualifications.
• Must be available to work 2 weekends per month.

Responsibilities

• Achieve a first-time soft fix over the phone.
• Minimize costs by ordering parts for first-time fixes.
• Maintain customer satisfaction.
• Provide training for office and field staff.

Skills

Experience within Social Housing

Extensive experience in Domestic Gas

Customer service

Ability to work with diverse customers

Job description

Overview

We have an exciting opportunity for an experienced Gas Engineer to join our growing team as a Soft-Fix Gas Engineer. The successful candidate will be responsible for:

• To achieve a first-time soft fix, when possible, over the phone
• Accurately record the results of the soft-fix
• To minimise costs by ordering parts for first-time fix
• To maintain customer satisfaction
• Scrutinize incoming work for possible soft fixes that could be carried out
• Provide tablet support and training to field engineers
• Provide technical support and training for office staff
• Report on final figures at month end for soft-fix jobs
• Carry out soft-fix training/introduction to heating systems and components for office staff
• Carry out basic training for field engineers (job stock and tablet usage)
• Ensure that your actions put the safety of other employees and or residents first
• Proactively seek to improve Customer Service and process

Working hours & schedule

This role involves flexible shift work across five days per week, including Saturdays and Sundays, based on your availability, there will be a fair and balanced rotation.

Shift times: 10am-6pm. Valid ACS & other relevant gas qualifications.

Experience & qualifications

• Experience within Social Housing
• Extensive experience working in the field within Domestic Gas
• Experience delivering high levels of customer service
• The ability to work with a diverse customer base
• Must be available to work 2 weekends per month (or equivalent with time off in lieu)

About Sureserve

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with almost 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Benefits

• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Location: Dartford, Kent

Yearly salary: £30,000 - £35,000

Employment type: Full-time