Soft Facilities Monitoring Officer

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management services in Birmingham. This role involves leading audits, managing KPIs, and ensuring adherence to national standards within a healthcare environment. The successful candidate will have a degree in Facilities Management and experience in Soft FM services. Join this forward-thinking organization and contribute to enhancing service delivery while ensuring the highest standards of cleanliness and safety. If you're passionate about facilities management and improving service quality, this is the perfect opportunity for you.

Qualifications

• Degree or equivalent in Facilities Management required.
• Experience in Soft FM services within a healthcare environment.

Responsibilities

• Lead audits of Soft FM services for compliance with national standards.
• Manage KPI systems and address escalated queries related to PFI agreements.

Skills

Management of Soft FM services

Communication Skills

Leadership Skills

Problem-solving Skills

Knowledge of regulatory requirements

Education

Degree in Facilities Management

HNC Level or higher

Job description

Social network you want to login/join with:

Soft Facilities Monitoring Officer, Birmingham

Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9b51e61cef72

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

We are recruiting for a Soft Facilities Monitoring Officer in the West Midlands:

This is a 12 Month FTC

We are recruiting for a Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management (FM) services, including cleaning, catering, pest control, and security, under the organisation's PFI contract. The role involves leading audits, managing KPIs, ensuring adherence to national standards, and improving service delivery.

Role and Responsibilities:

1. Lead and manage PLACE assessments and audits of Soft FM services (cleaning, catering, pest control, security) for the Trust’s PFI contract.
2. Coordinate and monitor service quality, ensuring compliance with national standards and improving service delivery.
3. Manage KPI systems, performance metrics, and address escalated queries related to the PFI agreement.
4. Ensure organisation-wide adherence to cleanliness and food safety standards.
5. Create reports and action plans to enhance service quality, liaising with internal and external stakeholders.

The Successful candidate will have:

1. Degree or equivalent in Facilities Management (HNC Level or higher).
2. Experience in Soft FM services within a healthcare environment.
3. Proven ability to manage service contracts, audits, and performance evaluations.
4. Strong communication, leadership, and problem-solving skills.
5. Knowledge of regulatory requirements and infection prevention control.