Experienced Social Worker

Centrica Plc; Windsor; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Social Worker, where your compassion and solutions-focused approach will directly impact the lives of vulnerable individuals across the UK. In this new role, you'll be part of a dedicated team committed to making a meaningful difference in the community. With a focus on empathy and excellent communication, you'll develop frameworks to support those in need, educate customers on their rights, and collaborate to create effective support programs. This is more than just a job; it's an opportunity to contribute to a greener and fairer future while enjoying flexibility in your work-life balance.

Benefits

Flexible Working Hours

Support for Physical Wellbeing

Support for Emotional Wellbeing

Financial Wellbeing Programs

Qualifications

• Proven track record in high-quality social work.
• Strong empathy and excellent communication skills.

Responsibilities

• Identify vulnerable customers and develop interventions.
• Assist in crisis situations and coordinate emergency support.

Skills

Empathy

Communication Skills

Digital Confidence

Problem Solving

Education

Degree in Social Work

Tools

Internal Systems

Job description

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make, store, move, sell, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it. We’ve powered UK homes and businesses for over 200 years. Now, we’re making the UK greener and more energy efficient, moving closer to Net Zero by using smart tech like thermostats, heat pumps, solar panels, and EV chargers, making it easier for customers to reduce their carbon footprint.

Social Worker

Location: Homebased

Permanent - Full Time / Part Time – generally Monday to Friday, 9-5

Our Flexible First approach empowers colleagues to work in ways that suit them, whether from home or an office. We’re open to flexible hours to fit your lifestyle or needs, working together to find the best solution.

About your role:

An exciting new opportunity to join British Gas Energy as a Social Worker.

This is a new role, part of our Vulnerable Customer Centre of Excellence, supporting at-risk individuals across the UK. You’ll work alongside the UK’s largest gas supplier, helping customers when they need us most. It’s a chance to make a meaningful difference daily.

You will support the development of frameworks and strategies to identify and assist vulnerable customers, guiding frontline teams to provide tailored support with compassion and access to resources.

Your key duties:

1. Identify vulnerable customers facing hardship or health issues and develop appropriate interventions.
2. Support solvers by helping customers access financial aid, energy efficiency advice, and other resources.
3. Assist in crisis situations, coordinating emergency support for health, wellbeing, or disconnection issues.
4. Educate solvers and customers on rights, support programs, and energy-saving tips.
5. Collaborate industry-wide to develop accessible and effective support programs.
6. Address mental health issues linked to financial stress, connecting customers with mental health services.

What we’re looking for:

We seek a compassionate, solutions-focused Social Worker with a proven track record in high-quality social work, strong empathy, and excellent communication skills. Digital confidence is essential for navigating internal systems. Experience in the energy or banking sectors is a plus but not required. We value those who live our values, excel in customer service, and are committed to helping customers stay safe and independent at home. If you’re purpose-led and eager to join a caring team, we’d love to hear from you.

#LI-JB1

Why should you apply?

We’re a people-first place, supporting diverse realities. Our total rewards offer flexibility for your physical, emotional, and financial wellbeing. Discover more about why we’re a great place to work at https://www.morethanacareer.energy/britishgas.

If you’re energetic, sustainability-focused, and ready to build a better tomorrow and a better you, join us where your voice matters, growth is a priority, and your ambitions are our goals.

Help us, help you. Share your information with us during recruitment to help shape your journey.