Experienced Social Worker

Centrica Plc; Uddingston; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Social Worker to join their team, focusing on supporting vulnerable customers across the UK. In this pivotal role, you will develop frameworks to assist at-risk individuals, ensuring they receive the necessary resources and support. With a commitment to making a real difference, you will collaborate with frontline teams and industry partners to create accessible support programs. This position offers flexibility in working arrangements, allowing you to work from home or in the office, making it an ideal opportunity for those passionate about social impact and community support.

Qualifications

• Experienced Social Worker with a proven track record in social work.
• Compassionate and solutions-focused approach to assist vulnerable customers.

Responsibilities

• Identify vulnerable customers and develop appropriate outcomes.
• Assist in crisis situations, coordinating emergency support.

Skills

Empathy

Communication Skills

Crisis Management

Digital Confidence

Education

Social Work Degree

Job description

Join us, be part of more.

We’re more than just an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels and living our commitment to positive change in communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—making, storing, moving, selling, and mending it.

About your team:

At British Gas, our mission is to sell and mend energy solutions.

With over 200 years of powering UK homes and businesses, we’re also making the UK greener and more energy-efficient, aiming for Net Zero. Using tech like thermostats, heat pumps, solar panels, and EV chargers, we’re helping customers reduce their carbon footprint more affordably and easily.

Social Worker

Location: Homebased

Permanent - Full Time / Part Time – generally Monday to Friday, 9-5

Our Flexible First working arrangements empower colleagues to work in a way that suits them—location isn’t a barrier. This role allows working from home or at a Centrica office if preferred.

We’re open to flexible hours to fit your lifestyle or specific needs. Let’s work together to find a solution that benefits both you and the team.

About your role:

Join British Gas Energy as a Social Worker in a new, pivotal role.

We’re establishing a Vulnerable Customer Centre of Excellence, supporting at-risk individuals across the UK. Working with the UK’s largest gas supplier, you’ll help customers when they need us most, making a real difference daily.

You’ll develop frameworks and strategies to identify and assist vulnerable customers, guiding frontline teams to provide tailored support, compassion, and resources.

Your key duties include:

1. Help identify vulnerable customers and develop appropriate outcomes.
2. Support solvers by helping customers access financial aid, energy efficiency advice, and other resources.
3. Assist in crisis situations, coordinating emergency support for health, wellbeing, or disconnection issues.
4. Educate and train solvers and customers about their rights and support programs.
5. Collaborate industry-wide to develop accessible support programs.
6. Address mental health issues linked to financial stress, connecting customers with mental health services.

What we’re looking for:

We seek an experienced, compassionate Social Worker with a solutions-focused approach and a genuine desire to make a difference. You should have a proven track record in social work, demonstrating empathy, clarity, and calmness in communication, and confidence in handling sensitive conversations.

Digital confidence is essential to navigate internal systems securely and accurately. Experience in energy or banking sectors is advantageous but not required.

If you’re purpose-led and eager to join a caring team, we’d love to hear from you.

#LI-JB1

Why should you apply?

We’re a people-first organization prioritizing support for diverse realities. Our total rewards offer flexibility to meet your needs physically and emotionally. Discover more about why we’re a great place to work at https://www.morethanacareer.energy/britishgas.

If you’re energetic, sustainability-focused, and eager to shape a better tomorrow and yourself, join us where your voice matters, growth is non-negotiable, and your ambitions are our priority.

Help us, help you—share your information throughout the recruitment process to help us understand and support your journey.