Social Worker

Centrica Plc; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Social Worker, where your compassion and expertise will make a real difference in the lives of vulnerable customers. This role is pivotal in supporting individuals facing financial hardship and health issues, ensuring they receive the tailored assistance they need. With a flexible working environment that values your well-being, you’ll collaborate with a dedicated team to develop strategies that promote energy efficiency and customer independence. If you are passionate about sustainability and eager to contribute to a greener future, this is the perfect opportunity for you.

Benefits

Flexible Working Hours

Comprehensive Benefits Package

Support for Well-being

Professional Development Opportunities

Qualifications

• Strong track record in social work with excellent communication skills.
• Experience in the energy or banking sectors is advantageous.

Responsibilities

• Identify vulnerable customers and develop support plans.
• Provide direct support and educate customers about their rights.

Skills

Compassionate Communication

Social Work Experience

Digital Confidence

Customer Service

Education

Degree in Social Work

Job description

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels and living our commitment to positive change in communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it. We’ve powered UK homes and businesses for over 200 years. Now, we’re making the UK greener and more energy efficient, aiming for Net Zero, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.

Social Worker

Location: Homebased

Permanent - Full Time / Part Time – generally Monday to Friday, 9-5

Our Flexible First working arrangements allow colleagues to work where best suits them — from home or an office. We’re open to flexible hours to fit your lifestyle or needs, working together to find solutions that benefit you and the team.

About your role:

An exciting opportunity to join British Gas Energy as a Social Worker.

This new role is pivotal in our Vulnerable Customer Centre of Excellence, supporting at-risk individuals across the UK. Working with the UK’s largest gas supplier, you’ll help customers when they need us most, making a real difference daily.

You will support the development of frameworks and strategies to better identify and assist vulnerable customers, guiding frontline teams to provide tailored support, compassion, and access to resources.

Your key duties include:

1. Identify vulnerable customers facing financial hardship, health issues, or other vulnerabilities, and develop appropriate support plans.
2. Provide direct support to solvers, helping customers access financial aid, energy efficiency advice, and other resources.
3. Assist in crisis situations, coordinating emergency support for health, wellbeing, or disconnection issues.
4. Educate solvers and customers about their rights, support programs, and energy-saving tips.
5. Collaborate industry-wide to develop accessible and effective support programs.
6. Address mental health issues related to financial or energy insecurity, connecting customers with mental health services.

What we’re looking for:

We seek a compassionate, solutions-focused Social Worker with a strong track record in social work, excellent communication skills, and digital confidence. Experience in the energy or banking sectors is advantageous but not essential. You should embody our values, deliver outstanding customer service, and promote our products and services to help customers stay safe and independent at home.

If you’re purpose-led and eager to join a caring team, we’d love to hear from you. We value diverse experiences and are committed to supporting your growth.

#LI-JB1

Why should you apply?

We’re a people-first organisation that supports your well-being — financially, physically, and emotionally. Our total rewards are designed to give you flexibility to meet your needs. Discover more at https://www.morethanacareer.energy/britishgas.

If you’re energetic, passionate about sustainability, and want to shape a better tomorrow and yourself, join us where your voice matters, growth is prioritized, and your ambitions drive us.

Help us, help you. Share your information throughout the recruitment process so we can better understand and support your journey.