Social Worker

Join us, be part of more.

We’re more than just an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels and living our commitment to positive community change. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell and mend energy solutions.

We’ve powered UK homes and businesses for over 200 years. But we’re also making the UK greener and more energy-efficient, moving closer to Net Zero through tech like thermostats, heat pumps, solar panels, and EV chargers, making it easier and cheaper for customers to reduce their carbon footprint.

Social Worker

Location: Homebased

Permanent - Full Time/Part Time – generally Monday to Friday, 9-5

Our Flexible First approach allows colleagues to work where suits them best—home or office. We’re open to flexible hours to fit your lifestyle and needs, working together to find the best solution for you and the team.

About your role:

An exciting opportunity to join British Gas Energy as a Social Worker.

This is a new role within our business, joining our Vulnerable Customer Centre of Excellence, supporting at-risk individuals across the UK.

You’ll work with the UK’s largest gas supplier to support customers in need, making a meaningful difference daily.

You will help develop strategies to identify and support vulnerable customers, guiding frontline teams to provide tailored support, compassion, and resources.

Your key duties include:

• Identifying vulnerable customers facing hardship or health issues and developing appropriate interventions.
• Providing support and resources, such as financial aid, energy efficiency advice, and more.
• Assisting in crisis situations, coordinating emergency support for health, mental health, disconnection, or affordability issues.
• Educating customers and solvers about rights, support programs, and energy-saving tips.
• Collaborating industry-wide to develop accessible and effective support programs.
• Addressing mental health concerns linked to financial stress, connecting customers with mental health services.

What we’re looking for:

We seek an experienced, compassionate Social Worker with a solutions-focused approach and a desire to make a difference. You should have a proven track record in social work, excellent communication skills, and confidence in digital systems. Experience in energy or banking sectors is a plus but not essential. We value your alignment with our values, customer service passion, and ability to promote our services that help customers stay safe and independent at home.

If you’re purpose-driven and eager to join a caring team, we’d love to hear from you.

#LI-JB1

Why should you apply?

We’re a people-centric place that supports diverse realities. Our total rewards program offers flexibility to meet your needs—financial, physical, and emotional. Discover why we’re a great place to work and what being part of more means for you: https://www.morethanacareer.energy/britishgas

If you’re energetic, sustainability-minded, and ready to build a better tomorrow and a better you, join us where your voice matters, growth is non-negotiable, and your ambitions are our priorities.

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