Social Worker

Join us, be part of more.

We’re more than just an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, one team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—making, storing, moving, selling, and mending it.

About your team:

At British Gas, our mission is to sell and mend energy. We’ve powered UK homes and businesses for over 200 years. But we’re also making the UK greener and more energy-efficient, moving closer to Net Zero through tech like thermostats, heat pumps, solar panels, and EV chargers, helping customers reduce their carbon footprint.

Social Worker

Location: Homebased

Type: Permanent - Full Time/Part Time – generally Monday to Friday, 9-5

Our Flexible First approach empowers colleagues to work where and when they are most effective, whether from home or an office. We’re open to flexible hours to suit individual needs, aiming to find solutions that benefit both you and the team.

About your role:

An exciting opportunity to join British Gas Energy as a Social Worker.

This is a new role within our business, supporting vulnerable customers through our Vulnerable Customer Centre of Excellence — a team that will play a key role in assisting at-risk individuals across the UK.

Joining the UK’s largest gas supplier at this pivotal time, you’ll help customers when they need us most. This role offers a chance to make a real difference daily.

As part of the Centre of Excellence, you will develop and implement frameworks and strategies to better identify and support vulnerable customers. You’ll guide frontline teams — our “solvers” — to ensure each customer receives tailored support, compassion, and access to resources from British Gas Energy.

Your key responsibilities include:

1. Helping identify vulnerable customers facing financial hardship, health issues, or other vulnerabilities, and developing appropriate outcomes.
2. Providing support and resources, such as helping customers access financial assistance, energy efficiency advice, and other support programs.
3. Assisting in crisis situations, including health and mental health challenges, disconnection threats, or affordability issues, by coordinating emergency support.
4. Educating and training solvers and customers about rights, available support, and energy-saving tips.
5. Collaborating industry-wide to develop accessible and effective support programs for vulnerable customers.
6. Addressing mental health issues related to financial stress or energy insecurity, and connecting customers with mental health services.

What we’re looking for:

We seek an experienced, compassionate, and solutions-focused Social Worker with a genuine desire to impact lives positively.

You should have a proven track record in social work, demonstrating empathy, clarity, and calm communication skills, and confidence in handling sensitive conversations and identifying appropriate support solutions.

Digital confidence is essential — you should navigate internal systems securely and efficiently.

We welcome applications from social workers who embody our values, deliver outstanding customer service, and can promote our range of products and services that help customers stay safe and independent at home.

If you’re purpose-led and eager to join a caring team, we’d love to hear from you. Experience in energy or banking sectors is advantageous but not required.

#LI-JB1

Why should you apply?

We’re a people-first organisation that supports diverse realities. Life extends beyond work, which is why our total rewards are flexible to meet your needs, supporting you and your family physically and emotionally. Discover why we’re a great place to work at https://www.morethanacareer.energy/britishgas.

If you’re energetic, passionate about sustainability, and ready to craft a better tomorrow and a better you, join us where your voice matters, growth is prioritized, and your ambitions are supported.

Help us, help you. We encourage sharing your information throughout our recruitment process to better understand and support your journey.