Social Work Support Officer

Nottinghamshire County Council; East Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

Nottinghamshire County Council seeks a motivated Social Work Support Officer to provide essential administrative support within a busy social work team. The role involves managing communications with families and partner agencies, and requires strong administration skills and the ability to handle challenging interactions effectively. This is an office-based position with the potential for limited travel.

Benefits

Guaranteed interview for disabled applicants

Job share scheme for full-time posts

Commitment to promoting welfare of vulnerable groups

Qualifications

• Experienced administrator with strong Microsoft package knowledge.
• Minute taking experience advantageous.
• Ability to manage difficult conversations.

Responsibilities

• Provide essential administration support to Social Workers.
• Act as the first point of contact for families and partner agencies.
• Record information accurately onto internal databases.

Skills

Strong administration skills

Excellent interpersonal relationships

Excellent time management

Listening skills

Typing skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Databases

Microsoft PowerPoint

Job description

Sherwood Energy Village, Ollerton, NG22 9FF

We are looking for enthusiastic, motivated and team-oriented individual to appoint into the post of Social Work Support Officer. As part of a busy social work team, you will provide essential administration support to Social Workers in Children’s Social Care.

You will need to be an experienced administrator with strong administration skills which includes having a working knowledge of Microsoft packages which includes, word, excel, databases, power point and Outlook. Minute taking experience would be advantageous.

The successful candidates will also need to be highly organised, have excellent time management skills, be able to work towards and meet deadlines and be able to build up excellent interpersonal relationships with colleagues and service users alike.

This role will be the first point of contact for families, carers and partner agencies, and so the ideal candidate will be able to manage difficult conversations tactfully, respectfully and effectively over the telephone and occasionally in person. Therefore successful candidates will need excellent listening, recording and typing skills to record information accurately onto our internal database system (Mosaic).

This role is an administration / office-based post however there may be a requirement for limited travel on occasion, and so a driving licence and access to a car would be advantageous.

Appointment to this post is subject to a Disclosure and Barring Service check.

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.