Social Sustainability Manager

ISS Facilities Services; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading facilities management company is seeking a Social Sustainability Manager to implement their Social Value Plan for a major government contract. This role requires strong social value expertise and team leadership to ensure impactful delivery. The ideal candidate will engage with stakeholders and lead reporting efforts, driving community partnership and integrating ISS’s strategies. This position is based in London, with periodic travel required.

Qualifications

• Strong experience in social value, ideally since 2012–2013 Act introduction.
• Background in government, public sector, construction, or local authority.
• Good track record of delivering social value outcomes over several years.

Responsibilities

• Own and deliver ISS Social Value Plans regionally, ensuring commitments are met.
• Collate and report social value data to evidence performance against SPIs.
• Lead a regional team of Community Managers to deliver programmes and manage stakeholder relationships.

Skills

Social value expertise

Stakeholder management

Report collation

Procurement experience

Team leadership

Job description

Overview

Social Sustainability Manager

Location: London, E14 9SH

Hours of work: 40

Contract Type: Fixed Term Contract | 12 months

We’re looking for a Social Sustainability Value Manager to take the lead on developing and implementing the ISS Social Value Plan for a major government contract.

This is an exciting new leadership role that combines strategy with hands-on delivery, giving you the chance to make a tangible impact on people and communities.

Job Description

As Social Sustainability Value Manager, you will oversee all social value reporting requirements and ensure commitments are delivered effectively across the contract lifecycle.

Leading a team of regional Community Managers, you’ll drive a localised approach, building strong partnerships to support delivery and maximise value.

Working closely with key stakeholders, you’ll champion a proactive approach to social value, creating meaningful opportunities while ensuring alignment with ISS’s broader strategy.

Responsibilities

• Own and deliver ISS Social Value Plans regionally, ensuring all commitments are met
• Collate and report social value data to evidence performance against SPIs
• Represent Social Value in stakeholder groups, driving collaboration across organisations and communities
• Lead a regional team of Community Managers to deliver programmes and manage stakeholder relationships
• Ensure programmes align with ISS strategy, legislation, and local community needs
• Support reporting, knowledge sharing, and upskilling across ISS and the wider government sector
• National role requiring regular travel to support delivery and stakeholder engagement

Qualifications

• Strong experience in social value, ideally since 2012–2013 Act introduction
• Background in government, public sector, construction, or local authority
• Skilled in working with TOMs and applying social value frameworks
• Procurement experience beneficial
• Proven line management experience
• Good track record of delivering social value outcomes over several years
• Able to adapt knowledge across sectors and stakeholders

Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]