Social Media Marketing Supervisor (Fixed-term contract)

Disney Parks and Resorts; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Social Media Supervisor to lead the organic social strategy for Europe, managing content planning and performance insights. The role entails collaboration with various teams to amplify brand reach and engagement while adapting messages for local markets. Candidates should have strong experience in social media management and digital marketing, with a focus on creating impactful campaigns that support e-commerce efforts.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Excellent parental and guardian leave

Qualifications

• Demonstrable experience of e-commerce marketing, preferably for a European multi-channel retailer.
• Experience managing social media channels including Facebook and Instagram.
• Ability to communicate effectively and build relationships at all levels of the business.

Responsibilities

• Lead the social media strategy for Disney Store EMEA.
• Plan and manage quarterly content calendars.
• Monitor performance metrics and audience engagement.

Skills

Digital marketing related degree

E-commerce marketing experience

Social media management experience

Knowledge of analytics tools

Experience with social media scheduling tools

Experience with social listening tools

Collaboration across departments

Ability to work autonomously

Creative and commercial view

Strong communication skills

Ability to manage priorities

Education

Digital marketing degree

Tools

Adobe Analytics

Social media scheduling tools

Social listening tools

Job description

Job Summary

As Social Media Supervisor for Disney Store EMEA, you'll lead organic social strategy, content planning, calendar management, and performance insights across platforms. Working within the Brand Marketing team, you'll create inclusive campaigns that drive engagement, grow awareness among new audiences, and support e-commerce traffic across the region. You'll collaborate with acquisition, brand, PR, and digital teams to align paid and organic efforts, activate brand moments, and amplify reach. The role also supports performance marketing teams across EMEA by coordinating and sharing creative assets. This is a fixed-term contract position located at our London office in Hammersmith, requiring four days of on-site attendance per week.

What You Will Do

• Partner with the Brand Marketing Manager, EMEA, to shape and deliver Disney Store's social media strategy, ensuring all content aligns with brand guidelines and is approved prior to publishing
• Plan and manage quarterly content calendars that reflect business priorities and inspire diverse audiences across EMEA
• Lead the Disney Store EMEA Brand Ambassador programme, fostering authentic connections with our community
• Adapt social content and captions to resonate with local markets across EMEA
• Brief and guide creative development in collaboration with internal teams and agency partners to produce compelling social content
• Deliver a multi-channel strategy that supports both physical retail locations and e-commerce platforms across EMEA
• Collaborate with the CRM Manager to ensure consistent and impactful messaging across email and social campaigns
• Monitor performance metrics and audience engagement to refine future content strategies
• Use social listening and guest feedback to deepen understanding of our audience and uncover new engagement opportunities
• Schedule posts across Disney Store social platforms and implement tracking for performance reporting
• Build strong relationships across The Walt Disney Company to maximise collaboration and campaign impact, including with North America teams to share insights and drive efficiency
• Brief photography needs for EMEA social channels and capture ad hoc content to support real-time storytelling

Required Qualifications & Skills

• Digital marketing related degree desirable and/or demonstrable experience of e-commerce marketing, preferably for a European multi-channel retailer
• Experience of managing social media channels including Facebook and Instagram, essential
• Knowledge of analytics tools such as Adobe Analytics, essential
• Experience of social media scheduling tools, essential
• Experience of social listening tools such as Brand Watch, preferred
• Proven experience of collaboration across departments to achieve joint objectives
• Ability to work autonomously to drive and deliver commitments
• Demonstrates a creative and commercial view with a focus on ROI
• Commercial with good understanding of brand management
• Ability to communicate effectively and build relationships at all levels of the business
• Ability to successfully manage priorities and deadlines whilst adopting a flexible approach

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About Disney Store

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.