Social Media Manager

CITB; Peterborough; Hybrid; GBP 48,000 - 59,000; Full time

Benefits offered by this job

Generous pension scheme

Life assurance (4x salary)

2 volunteering days per year

Training & funded qualifications

Employee Assistance Programme

Impactful work in UK construction

Job summary

CITB is seeking a Social Media Manager in Peterborough to lead the organisation's social media strategy across brands including CITB, Go Construct and SkillBuild. You will drive engagement, reputation, and impact by shaping content, channels, and campaigns.

The role demands strategic leadership, data-driven decision making and collaboration with Marketing, Content Creation and external partners to maximise reach and trust in a public sector context.

Qualifications

• Experience managing organisational social media across organic and paid channels.
• Strong understanding of platform algorithms and audience behaviour.
• Experience in community management and monitoring.
• Ability to create engaging short-form content for digital audiences.
• Experience using analytics tools and producing performance reports.
• Knowledge of digital brand safety principles and responsible management.
• Excellent organisational skills for high-volume content calendars.
• Experience with influencer marketing and ambassador programmes.
• Knowledge of paid social planning and buying processes.
• Video production or editing skills.

Responsibilities

• Develop and own CITB's social media strategy across all owned channels.
• Create and publish content; maintain brand voice and guidelines.
• Plan and manage paid social; coordinate with agencies or in-house teams.
• Oversee monitoring, engagement and issue tracking; escalate reputational risks.
• Coordinate influencers and ambassadors; ensure disclosure and alignment.
• Monitor performance with analytics; produce regular reports and optimize activity.

Skills

Social media strategy

Content creation

Paid social

Community management

Analytics & reporting

Influencer coordination

Public sector/social media experience

Brand safety knowledge

High-volume calendar management

Video production/editing

Tools

Social media analytics tools

Job description

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday - Friday - 35 hours weekly

Contract: Permanent

Grade: SC4

Target Salary: £53,303 Per annum + £6,799 annual car allowance

Location: Peterborough (Hybrid)

About the Role

This is an exciting opportunity for a strategic and influential social media professional to lead and shape CITB's social media presence, driving engagement, reputation and impact across multiple brands and audiences.

The Social Media Manager is accountable for the development and delivery of CITB's social media strategy across all owned channels, ensuring social media plays a central role in supporting organisational priorities, influencing audience perception and strengthening CITB's relationship with industry stakeholders.

Operating across multiple brands, including CITB, Go Construct and SkillBuild, the role requires a confident and resilient leader who can balance competing priorities, challenge constructively and provide expert advice to senior stakeholders. As the organisation's subject matter expert for social media, you will lead the evolution of our social channels, identifying emerging opportunities, driving innovation and ensuring social media is fully integrated into wider communications, marketing and engagement strategies.

The role holder manages both organic and paid social activity, ensuring content is audience-led, insight-driven and aligned to organisational objectives. Working closely with colleagues across Marketing and Communications, Content Creation and external partners, you will use data, performance insights and audience intelligence to continuously optimise activity and maximise impact.

1. 1. Social media strategy and planning: Develop and maintain CITB's social media strategy, covering all owned channels and audience segments (employers, training providers, careers audiences and industry stakeholders). Maintain a rolling social media content calendar aligned to the directorate's campaign planning calendar and organisational communications priorities. Ensure social media activity supports the trust-rebuilding programme by maintaining a consistent, credible and responsive organisational voice across all platforms.
2. 2. Content creation and channel management: Create, schedule and publish social media content across all CITB-owned channels. Produce or commission short-form written, visual and video content appropriate for each platform and audience. Maintain consistent brand voice and visual identity in line with Government brand guidelines and CITB's content standards. Apply GCS SAFER framework standards to all social media activity to ensure digital brand safety.
3. 3. Paid social coordination: Plan and manage paid social media activity. Brief paid social requirements to agencies or manage in-house where appropriate. Monitor paid social performance and provide optimisation recommendations. Ensure paid social spend is tracked and reported accurately to the Marketing Operations and Planning Manager.
4. 4. Community management and monitoring: Oversee and manage the monitoring of CITB's social media channels for audience engagement, comments and emerging issues. Manage community responses in line with CITB's community management and social media response guidelines. Identify and elevate reputational risks or emerging issues to the relevant Marketing Communications Business Partner. Oversee the maintenance of the social media issues log.
5. 5. Influencer and ambassador coordination: Manage influencer and ambassador social media activity related to CITB, Go Construct and SkillBuild. Manage relationships with social media influencers and brand ambassadors in line with GCS influencer marketing guidance, ensuring appropriate disclosure and brand alignment.
6. 6. Analytics and reporting: Monitor and analyse social media performance across all channels using platform analytics and third-party tools. Produce regular performance reports and contribute social media data to the directorate's evaluation framework. Make evidence-based recommendations for strategy and content optimisation.

Decision making and business impact:

This role has significant influence over how CITB, Go Construct and SkillBuild are perceived across digital channels and plays a key role in protecting and enhancing organisational reputation.

The Social Media Manager is responsible for strategic and operational decision-making relating to social media activity, audience engagement, content direction and channel performance. The role holder will be expected to confidently challenge, influence and advise stakeholders at all levels, ensuring social media activity remains aligned to organisational priorities and audience needs.

The role requires resilience, sound judgement and the ability to make informed decisions in a fast-paced environment, often managing competing priorities, reputational risks and emerging issues. The impact of this role extends beyond social media performance, contributing directly to CITB's wider engagement, communications and trust-building objectives.

What we’re looking for:

• Proven experience of managing organisational social media channels across multiple platforms, including both organic and paid activity
• Strong understanding of social media platform algorithms, audience behaviour and content best practice across LinkedIn, X, Instagram, Facebook TikTok and YouTube
• Experience of community management and social media issues monitoring
• Ability to produce engaging short-form content for digital audiences
• Experience of using social media analytics tools and producing performance reports
• Knowledge of digital brand safety principles and responsible social media management
• Strong organisational skills with ability to manage a high-volume content calendar
• Experience of social listening and reporting.
• Experience of working within a public sector, Arm’s Length Body, or regulated industry social media function
• Knowledge of GCS SAFER framework or equivalent digital brand safety standards
• Experience of influencer marketing and ambassador programme coordination
• Familiarity with paid social media planning and buying processes
• Video production or editing skills

Other Requirements

• Peterborough (Hybrid) CITB is currently operating a hybrid approach to working
• On-call arrangement may be required for social media monitoring during significant organisational events, crises, or high-profile campaigns. Flexible approach to working hours to accommodate real-time social media management requirements.
• Travel as required throughout UK
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• Professional development & funded training qualifications
• Employee Assistance Programme
• Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

We are committed to equal opportunities and recruit based on merit, skills and experience.