Social Media Manager

dentsu; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company specializing in social media strategy seeks a Social Media Manager to oversee client channels in London. The candidate will manage day-to-day operations, ensuring brand representation and engagement while leveraging insights for strategic decisions. Ideal for a proactive individual passionate about social media trends in a collaborative environment.

Benefits

Company-provided Medical Healthcare

Generous Pension provisions

Health and Wellness benefits

Volunteering days

Life Assurance

Opportunity to work in diverse teams

Exciting and rewarding environment

Qualifications

• Experience in managing social media channels for brands.
• Strong knowledge of platform-specific tools and reports.
• Experience with data extraction and actionable insights.

Responsibilities

• Setup and implementation of social media management projects.
• Manage content calendars and publishing schedules.
• Provide feedback and insights on audience interactions.

Skills

Experience managing social media channels

Knowledge of social media tools

Technical aspects of running social media pages

Understanding of engagement and outreach

Data interpretation from social platforms

Tools

Meta Business Suite

Job description

Social network you want to login/join with:

The purpose of this role is to deliver the Social and Content Strategy, managing social media channels and content streams, reporting to the Social and Content Manager or Head of Digital Marketing.

Job Title: Social Media Manager

Job Description:

Introduction

Our Social Media and Community Management team works with a broad range of big-name brands. Whether partnering with major broadcasters, charities, drinks brands or jewellery makers, our remit is to help our clients manage their organic social channels, encompassing trust & safety, content management and platform/tech management. We work closely with other dentsu teams and external agencies, including Paid Social, Strategy, Creative and Insights.

Our Social Media Managers manage the day-to-day operations of our clients’ social media channels and communities. The SMM team ensures that our clients’ channels are managed to the highest standards, while providing support and guidance for our moderation and engagement teams. They are a vital central pivot between client, community, and moderation team.

Purpose of the Role

As someone who keeps up with the latest trends, you will be passionate about social media. You will champion the work we do within dentsu and be a reliable source of knowledge and support for our clients. Working in a fast-paced environment, you will need to be proactive and adaptable. You may occasionally need to be available outside of office hours to manage challenges.

Key Responsibilities

1. The setup and implementation of social media management projects with moderation, engagement, and outreach teams.
2. Leading and QA of project teams delivering moderation, engagement, and outreach across social media platforms on all major channels and in bespoke communities.
3. Overseeing projects with responsibility for liaising with client teams as the eyes and ears of their brand on social media.
4. Providing feedback and insights on audience interaction, as well as input into content creation and planning.
5. Managing content calendars and publishing schedules, guiding clients on publishing best practices across all major platforms.
6. Regularly presenting and sometimes leading client status meetings.

What you’ll bring

• Experience managing and hosting social media channels for brands, creating platform reports, and managing teams. Knowledge of social media tools and Meta Business Suite is essential.
• Experience with the technical aspects of running pages on platforms like Facebook, Instagram, YouTube, TikTok, and X/Twitter.
• Knowledge of online moderation, trust and safety, safeguarding, escalation procedures, and maintaining team processes.
• Understanding how brands leverage engagement, outreach, and tone of voice to grow channels.
• Experience extracting and interpreting data from social platforms and third-party tools to generate actionable insights. Strong experience with engaging planning processes is advantageous.

What we offer

This is a permanent role based in our London office with hybrid working. Along with a competitive salary, benefits include:

• Competitive Salary
• Company-provided Medical Healthcare
• Generous Pension provisions
• Health and Wellness benefits
• Volunteering days
• Life Assurance
• Opportunity to work in diverse teams and make a real impact
• Exciting and rewarding environment
• Varied work across industries

Inclusion and Diversity

Our culture promotes bringing your whole self to work, fostering innovation and better outcomes. We encourage applications from people of all ages, nationalities, backgrounds, and cultures, including those with disabilities. We are open to discussing flexible and agile working arrangements and reasonable adjustments for those with disabilities or medical conditions.