Social Media Manager

OFWAT; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading government department, Ofwat, as a Social Media Manager. This pivotal role involves developing and leading impactful social media strategies to engage diverse audiences on crucial water sector issues. Enjoy a flexible hybrid work environment with numerous development opportunities, generous benefits, and a mission-driven culture.

Benefits

Flexible working arrangement

Employer pension contribution of nearly 30%

25 days annual leave increasing with service

Exclusive discounts on various goods and services

Fees for relevant professional memberships covered

Up to 3 volunteering days per year

Qualifications

• Extensive senior experience in social media or digital content role.
• Strong copywriting and editing skills for various platforms.
• Ability to translate data into actionable insights.

Responsibilities

• Shape communication strategy on social media for key issues.
• Lead content creation in collaboration with the communications team.
• Track performance and engagement using analytics tools.

Skills

Copywriting

Social Media Management

Analytics Tools

Interpersonal Skills

Content Strategy

Tools

Social Media Management Tools

Analytics Tools

Job description

Join Ofwat as a Social Media Manager in our Communications Team

*Office Location: Birmingham (B5 4UA) or London (E14 4HD) with hybrid working*

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance – no other organisation does the work we do. It’s unique and meaningful: keeping our water flowing; ensuring water bills don’t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life.

The Role

We’re looking for a creative and strategic Social Media Lead to help shape how we communicate with the public on some of the most important issues facing the water sector today. If you're passionate about using social media to inform, engage, and build trust with diverse audiences and you're confident leading content creation in a fast-paced environment, then we’d love to hear from you.

You’ll play a key role in our Digital and Design team, working closely with colleagues across the communications function to ensure our social media presence is timely, creates impact and is responsive.

This role reports to the Head of Digital and Design Communications and offers the opportunity to make a real difference in how Ofwat connects with ouraudiences.

About You

Below are some of the key essential experience, skills & knowledge required for this post:

1. Extensive experience in a senior social media or digital content role, ideally involving high-impact or visible communications.
2. Strong copywriting and editing skills tailored for different platforms (such as X and Instagram).
3. Experience using social media management tools to plan, schedule and monitor posts.
4. Familiarity with accessibility standards and inclusive content design.
5. Proficiency in using analytics tools to track performance, measure engagement and inform strategy.
6. In-depth knowledge of major social media platforms, their algorithms and best practices.
7. Ability to translate data into actionable insights and clear reporting for stakeholders.
8. Strong interpersonal skills to work across teams.
9. Understanding of diverse audience needs and how to tailor content accordingly.

Why You Should Join Us:

• Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience.
• Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
• Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
• Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices
• Fantastic employer pension contribution of nearly 30%.
• 25 days’ annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
• Fees paid for membership of relevant professional bodies.
• Up to 3 volunteering days per year.
• Recognition vouchers scheme rewarding your hard work.
• Generous shared parental leave and pay supporting your family life.

Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline.

Closing date:23.55 on 1st July 2025