Social Media Executive Customer Services - Talent BankNew

West Coast Partnership Development; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A transport services provider is seeking a Social Media Executive to provide customer support across platforms. The role involves delivering engaging responses, building customer connections, and collaborating with teams to enhance brand reputation. Candidates should be skilled in social media engagement with a passion for customer care. Attractive benefits include a pension scheme and travel discounts.

Benefits

Final Salary Pension Scheme

Free Travel for you and family

75% Off Leisure Travel

30 Days Holiday, increasing to 37

10 Free Journeys with First Group

Qualifications

• Strong grasp of social media platforms and trends.
• Exceptional writing skills with a flair for tone.
• Passion for customer service resolutions.

Responsibilities

• Deliver responsive customer service on social media.
• Engage with customers and media in real time.
• Monitor and respond to messages proactively.
• Provide fast and friendly customer responses.

Skills

Social media knowledge

Writing skills

Customer service experience

Creativity

Attention to detail

Job description

Social Media Executive Customer Services - Talent Bank

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Social Media Executive Customer Services - Talent Bank

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Social Media Executive

Are you a skilled communicator with a flair for digital engagement? Do you love using social media to spark genuine interactions? If your answer is a resounding

Social Media Executive

Are you a skilled communicator with a flair for digital engagement? Do you love using social media to spark genuine interactions? If your answer is a resounding yes, we’d love to welcome you aboard!

We’re on the lookout for a Social Media Executive to join our vibrant Social Media Customer Service team, the voice of Avanti West Coast across our digital platforms. From early mornings to late evenings, we’re here to ensure every passenger feels heard, supported, and valued.

This role offers flexible shifts between 07:00–22:00, seven days a week, because social media never sleeps and neither do, we when it comes to exceptional customer care. Successful candidates will join our Talent Bank, a pool of pre-screened stars ready to step in when opportunity knocks.

What you’ll be doing as a social media executive:

• Be the Voice: Deliver responsive, engaging, and on-brand customer service across all social media channels.
• Build Connections: Engage with customers, media, and stakeholders in real time, especially during peak hours.
• Collaborate Across Teams: Partner with Corporate Affairs, Marketing, Brand, and Customer Resolutions.
• Safeguard Our Reputation: Monitor and respond swiftly to messages, ensuring our brand shines.
• Resolve with Care: Provide fast, friendly, and accurate responses, aiming for first-time resolution.
  
  

What You’ll Bring

• A strong grasp of social media platforms, trends, and tone
• Exceptional writing skills with a flair for tone and personality
• A passion for first-time customer resolution
• Creativity, attention to detail, and a collaborative spirit
• Experience in social media and customer service
  
  

Please review the role profile for more detail.

What’s In It for You?

• Final Salary Pension Scheme
• Free Travel on Avanti West Coast for you and your family
• 75% Off Leisure Travel with other train operators
• 30 Days Holiday, increasing to 37 with service (including bank holidays)
• 10 Free Journeys with other First Group train services
  
  

Join the conversation. Shape the journey.

Apply now and help us make every interaction unforgettable.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Rail Transportation

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