Social Media Executive

B&Q; Chandler's Ford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer based in Southampton is seeking a Social Media Executive to enhance their brand presence on social media. The ideal candidate will develop engaging content across platforms like TikTok and Instagram, collaborate with influencers, and engage with customers to drive creativity and relevance. The role includes a competitive salary and a comprehensive benefits package that supports diversity and wellness.

Benefits

Pension

Performance bonus

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Strong interest in social media and creator content.
• Working knowledge of TikTok, Instagram, and Facebook.
• Creative mindset with an eye for engaging content.
• Clear communication skills and a collaborative, can-do attitude.
• Basic understanding of content planning, editing, and scheduling.
• Excellent attention to detail and organisational skills.
• Eagerness to learn, experiment, and grow within a fast-paced team.

Responsibilities

• Plan, create, and schedule engaging content across TikTok, Instagram, and Facebook.
• Develop original, on-brand content that blends product storytelling with trends.
• Build relationships with store colleagues to source authentic content.
• Monitor and engage with audiences in real time, maintaining brand voice.
• Stay up to date with platform trends and optimize content based on performance.

Skills

Strong interest in social media and creator content

Working knowledge of TikTok, Instagram, and Facebook

Creative mindset

Clear communication skills

Excellent attention to detail

Organisational skills

Eagerness to learn

Job description

Overview

Permanent

Up to £35,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1-2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Social Media Executive and you’ll be a big part of this.

Role Purpose: This is an exciting opportunity to join the B&Q Marketing team and play a hands-on role in bringing our brand to life on social media. This role plays a key part in helping us connect with customers in creative, relevant and authentic ways — through both brand-led and community-led content. As our Social Media Executive, you’ll help plan, create and schedule content in line with campaign and commercial priorities. You’ll also support the coordination of content from a mix of creators — including influencers, store colleagues and customers — ensuring everything aligns with our tone of voice and brand standards. You’ll work closely with our agencies, internal teams and customer service partners to keep content fresh, spot trends, and help us build a strong, positive presence in our social channels.

What's the job?

Key Responsibilities

Content Creation & Campaign Activation

• Plan, create, and schedule engaging content across TikTok, Instagram, and Facebook.
• Develop original, on-brand content that blends product storytelling with trends and seasonal moments.
• Support campaign execution in line with commercial and brand priorities.
• Collaborate with influencers and creators to brief and approve content aligned with brand tone.
  
  

Community & Colleague Engagement

• Build relationships with store colleagues to source authentic, community-led content.
• Curate and quality-check user-generated content (UGC) for repurposing.
• Support influencer campaigns and connect content with paid media strategies.
• Monitor and engage with audiences in real time, maintaining brand voice.
  
  

Innovation, Insight & Reporting

• Stay up to date with platform trends, algorithm changes, and emerging formats.
• Use social listening and performance data to optimise content and surface insights.
• Test new formats and creative approaches to boost engagement and reach.
  
  

Collaboration & Integration

• Work closely with agencies, PR, customer planning, and advertising teams.
• Contribute social-first ideas to campaign planning.
• Partner with customer service to ensure timely, on-brand community engagement.
  
  

What We Need

Experience & Skills Required:

• Strong interest in social media and creator content.
• Working knowledge of TikTok, Instagram, and Facebook.
• Creative mindset with an eye for engaging content.
• Clear communication skills and a collaborative, can-do attitude.
• Basic understanding of content planning, editing, and scheduling.
• Excellent attention to detail and organisational skills.
• Eagerness to learn, experiment, and grow within a fast-paced team.
  
  

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.