Social Media Community Manager

Asda Stores Ltd; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK is looking for a Social Media Community Manager. The role involves building community engagement through social media, managing online conversations, and cultivating brand loyalty. Candidates should excel in copywriting and have a strong understanding of social media tools and trends. This full-time position offers competitive salary and benefits, with a hybrid working model.

Benefits

Discretionary company bonus

15% colleague discount in store and online

Access to wellbeing services

Excellent parental leave policies

Qualifications

• Passionate about social media and customer service.
• Strong understanding of social media trends and tools.
• Excellent copywriting skills with relevant experience.

Responsibilities

• Engage in authentic conversations on social media.
• Cultivate brand advocacy and enhance online presence.
• Support User-Generated Content strategies.

Skills

Social media tools knowledge

Copywriting skills

Data interpretation

Customer-centric approach

Tools

Sprinklr

Job description

Social Media Community Manager page is loaded

Social Media Community Manager

Apply locations Asda House time type Full time posted on Posted Today time left to apply End Date: August 4, 2025 (6 days left to apply) job requisition id R-065079

Job Title

Social Media Community Manager

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Social Media

Closing Date

3 August 2025

"Let's find your role"

We’re recruiting a Community Manager to join the Asda & George Social Media team . You will work in the Social Analytics & Community Management team, working closely with the Social Med ia team across managers, creators & planners.

You will also build strong relationships across multiple areas of the business, including Media, Trading, Campaign and Content teams . Y ou’ll be responsible for organising and understanding key information that help us drive our plans. Your core responsibility is to engage with our community across social platforms.

As a Community Manager you will:

• Proactively identify and engage in authentic conversations, in order to enhance our online presence .

• Have a customer-first mindset, emphasising exceptional customer experiences and displaying a keen interest in the retail , fashion & general merchandising sector .

• Ensure tone of voice is adhered to in all external communications, align ed with brand guidelines .

• Cultivate brand advocacy by formulating and leading a strategic approach, converting customers into loyal brand enthusiasts .

• Collaborate with our social media analyst to share key insights into reports, highlighting trends and discussions for responsive social engagement .

• Support our User-Generated Content (UGC) strategy, identifying its value across various social channels.

• Explore and connect with new communities, expanding brand and product awareness within our audience.

• Keep abreast of competitor activities, providing actionable insights and recommendations based on trends and test results .

• Support with Social Media planning & publishing on an ad-hoc basis to assist the team , across reactive & planned content.

“Let's find out about you”

• You’ll be passionate and excited about all things social and doing the right thing for our customers as well as being organised, passionate and excited about social media.

• You’ll be naturally inquisitive, with a strong understanding of how to read and interpret data .

• Have excellent knowledge of social media tools and trends and can provide constructive suggestions to team members that help them understand how their content is performing .

• Display very strong copywriting skills with previous experience in a similar role.

• Strong awareness of social media trends, platforms, and best practices, coupled with an understanding of varied customer channel preferences and content consumption habits .

• Proficien t in using social listening platforms and social media management tools, such as Sprinklr.

• A bility to prioritise a customer-centric approach, initiating meaningful conversations and establishing connections with diverse audiences .

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

About us

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don't forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.