Social Isolation Support Coordinator

Recovery Focus; Newcastle-under-Lyme; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 27–32 days

Pension contribution 4.5%+

Life assurance

Birthday leave

Professional fees reimbursement

GP access & EAP

Job summary

Waythrough is recruiting a Social Isolation Support Coordinator to support adults 55+ facing loneliness and isolation. You will work one-to-one, build confidence and help clients access community activities and services.

Join a growing team shaping new services, developing local partnerships and delivering meaningful support to improve wellbeing and independence in the community.

Qualifications

• Experience working with vulnerable adults or older people.
• Understanding causes and impact of loneliness and isolation.
• Ability to assess needs and develop supportive plans.
• Confidence working independently and building relationships.

Responsibilities

• Understand client needs, goals and barriers.
• Develop personalised support plans to improve wellbeing.
• Provide practical and emotional support to those lonely or anxious.
• Help clients access local groups, activities and services.
• Accompany clients to appointments and activities when needed.
• Provide information and signposting to health, housing and welfare services.
• Build relationships with local organisations and partners.
• Monitor progress and maintain records of outcomes.
• Recognise safeguarding concerns and follow procedures.

Skills

Experience with vulnerable adults

Loneliness and isolation awareness

Independent caseload management

Empathy and relationship-building

Strong communication skills

Motivation and empowerment ability

Education

Health/social care qualification

Job description

Social Isolation Support Coordinator

Location: Newton Aycliffe Hub, County Durham (DL5 7DZ)

Salary: £25,877.80 will be starting salary, with full earning potential up to £34,240

Contract: 12-month fixed-term contract

Hours: 37 hours per week, Monday - Thursday, 9am-5pm & Friday, 9am-4.30pm

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the role

At Waythrough, we're looking for a compassionate and motivated Social Isolation Support Coordinator to join our Community Services team. This is an exciting opportunity to join a new role supporting adults aged 55 and over who may be experiencing loneliness, social isolation, poor mental wellbeing or difficulties accessing their local community.

You'll work directly with individuals on a one-to-one basis, helping them build confidence, improve their wellbeing and develop meaningful social connections. You'll support people to identify their goals, explore opportunities within their communities and access the services and activities that can make a real difference to their lives.

As this is a new role, you'll have the opportunity to shape how the service develops, build relationships with local organisations and demonstrate the positive impact this support can have. Your work will help us show commissioners the value of the service and its potential to improve outcomes for local people.

What will you be doing?

As a Social Isolation Support Coordinator, you will:

• Work with individuals to understand their needs, strengths, goals and the barriers they face.
• Develop personalised support plans focused on improving wellbeing, confidence and independence.
• Provide practical and emotional support to people experiencing loneliness, anxiety, low confidence or social isolation.
• Help individuals access local community groups, activities, volunteering opportunities and other support services.
• Accompany people to initial appointments or community activities where appropriate, helping them feel confident taking the next steps.
• Provide information, advice and signposting to relevant health, social care, housing, welfare and community services.
• Build positive working relationships with local organisations and community partners.
• Monitor progress, review support plans and maintain accurate records of outcomes.
• Recognise safeguarding concerns and follow the appropriate procedures to help keep people safe.

You'll work independently, managing your own caseload while building a strong network of local connections to help people access the support they need.

What are we looking for?

We're looking for someone who is approachable, empathetic and confident in building relationships with people from a range of backgrounds. You'll understand the impact loneliness and social isolation can have on someone's life and be passionate about helping people feel valued, connected and empowered.

You will have:

• Experience working with vulnerable adults, older people or individuals with wellbeing needs.
• An understanding of the causes and impact of loneliness and social isolation.
• Experience assessing individual needs and developing support plans.
• Knowledge of safeguarding principles and procedures.
• Excellent communication and interpersonal skills.
• The ability to motivate and empower individuals to achieve positive outcomes.
• The ability to work independently and manage your own caseload.
• A full driving licence and access to a vehicle, as required for the role.

A relevant qualification in health and social care, community development, counselling, advice and guidance, or a related field would be desirable.

Experience in social prescribing, community navigation or wellbeing support would also be beneficial. However, we welcome applications from people with transferable skills who can demonstrate the ability to engage effectively with individuals and build positive, trusting relationships.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date:

2026-11-02