Social Insights Manager, Europe Strategy & Insights · London ·

The Social Element Limited; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading social media agency in London seeks a Social Insights Manager to join their Intelligence Team. The role involves managing client reporting, delivering insights projects, and contributing to innovative strategies for global brands. Ideal candidates will have strong storytelling and communication skills, along with technical expertise in social listening tools. The position offers hybrid working and a range of employee benefits, including generous holiday and well-being support.

Benefits

33 days of holiday

Birthday off

Annual Occasion Day off

1 Volunteer day off

Flexible Fridays

3 Well Being Days

Eye care contributions

Enhanced sick pay

Enhanced family friendly policies

Employee Assistance Programme

Qualifications

• 2+ years experience in an insights role.
• Experience with multi-market clients.

Responsibilities

• Manage reporting programs for clients.
• Deliver insights projects end-to-end.
• Support client services in upselling.

Skills

Storytelling

Communication

Time Management

Attention to Detail

Proactive Approach

Tools

Talkwalker

Hootsuite

Sprinklr

Microsoft Suite

Google Suite

Job description

Where: London & Surrounding Areas (Hybrid - one day in the office a week)

Type: Full time salaried role

Join Us at The Social Element!

Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From PlayStation to Nissan to Visa, we are trusted partners to some of the world's largest brands.

Our winning formula? Building strong client relationships to become the voice of their brand on social media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

The Opportunity

We are looking for a social intelligence expert to join our award-winning Intelligence Team. As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.

You’ll join us as Social Insights Manager, reporting into the Head of Social Intelligence.

This role will be a key part of our team, working on a selection of global and national brands.

You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.

• Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .

• Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.

• Proactive client development: Support the Client Services Team in identifying opportunities for upselling

• Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes

What You’ll Do

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.

• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.

• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

• Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.

• Contribute to a culture of learning and development within the team.

• Build relationships with key stakeholders both within and outside of the Insights Team.

• Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.

Skills + Traits

• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.

• Fantastic attention to detail, organisational and time management skills.

• Honed storytelling skills and comfortable in presenting your work

• A curious, proactive approach with a can-do attitude

• A team oriented professional, with the ability to work independently and self-motivated

• Competent in using Microsoft/Google Suite, with a focus on powerpoint and excel.

Experience

• 2+ years experience working in an insights role

• We don’t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.

• Experience working for multi-market clients

• Bonus: Experience of working on automotive, financial services, retail or travel

Benefits

Please note these benefits are for UK based employees only

Remote/Flexible working (occasional travel)

️ 33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event (eg moving house, getting married)

️ 1 Volunteer day off

Flexible Fridays (Working half day)

3 Well Being Days

Eye care: Contributions towards eye tests and glasses

Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

Enhanced family friendly policies

Employee Assistance Programme and wellbeing support

️ Access to our discounts website

The Hiring Process

Culture + Connect Interview with one of the Talent Team

Skills + Experience Interview with members of the Social Intelligence Team

Assignment Phase

Final Interview with members of the Social Intelligence Team + wider team members

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

️ How To Apply

If you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [e-mail] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ️