Social & Community Program Manager

Intuit Inc.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global fintech company in London seeks a Social & Community Program Manager to enhance customer engagement and community support. The role involves implementing social media strategies and requires strong skills in managing online communities and leading programs. Candidates need a passion for data analysis and a commitment to learning. This position is hybrid, requiring 3 days onsite.

Qualifications

• Experience in managing social media platforms.
• Ability to lead complex programs from start to finish.
• Comfortable analyzing data and trends.

Responsibilities

• Drive the implementation of social media and community strategy.
• Develop and execute strategies to acquire and retain customers.
• Use data to measure performance and streamline processes.

Skills

Social Media and Community experience

Strategic Program management

Cross collaboration

Data Analysis

Content Strategy and Creation

A Passion for Learning

AI literacy

Job description

This is a London based hybrid role, requiring 3 days onsite in our office in Victoria.

If you love turning ideas into action and shaping how customers experience a brand, this role might be for you.

We’re looking for a Social & Community Program Manager to bring our global customer strategy to life across QuickBooks and attached B2B products. You’ll own how we deliver programs in-region - building community, driving engagement, and making sure our customers feel supported long after they’ve signed up.

You’ll have clear goals and the freedom to figure out how to hit them. Expect plenty of collaboration with Marketing, Product, and CX teams, but also the autonomy to plan, decide, and ship. If you’re proactive, data-savvy, fluent in social platforms, and excited to use AI to work smarter, you’ll thrive here. We’re a small, passionate team backed by leaders who truly believe in the power of community.

Intuit is a global fintech powerhouse and with products like QuickBooks and MailChimp, we’re using technology to build solutions to challenging financial problems for millions of people, and power prosperity around the world.

What You\'ll Do:

• Work with the US-led Social and Community team and drive the implementation of our social media and community strategy for the EMEA region, creating localized solutions that deliver real value to our customers.
• Enhance Customer Growth and Adoption: Develop and execute strategies to acquire and retain customers, leading efforts to increase product adoption and engagement.
• Collaborate and Influence: Partner with stakeholders across multiple teams—including Product, Marketing, and Customer Success—to align on shared goals and ensure our programs are impactful.
• Drive Operational Excellence: Use data to measure performance, streamline processes, and continuously improve how we work.

How You\'ll Work:

• Customer-Focused Approach: you should have a deep empathy for our customers, staying focused on their challenges and committed to helping them succeed.
• Industry Expertise: Keep up with the latest trends in social media, AI, and digital communities to identify new opportunities for innovation.
• Data-Driven Decisions: Use insights from social and community platforms to inform strategy and measure success.
• Compelling Communication: Effectively share customer stories and program progress with leadership and internal teams.

Key Skills & Experience:

• Social Media and Community experience in managing social media platforms and building engaged online communities.
• Strategic Program management, with the ability to lead complex programs from start to finish, aligning teams and delivering results.
• Cross collaboration - working with multiple teams
• Data Analysis: comfortable at analysing data and trends to gain insights, optimise program performance and spot opportunities.
• Content Strategy and Creation: able to craft compelling, audience-focused digital content tailored for social media and forums, aligning with brand messaging and strategic objectives.
• A Passion for Learning: A commitment to staying current with industry trends and continuously improving your skills.
• AI literacy and ability to leverage tools to support your efficiency