Social Commerce Manager - Thg Nutrition

THG; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global e-commerce group in Manchester is seeking a Social Commerce Manager to shape the social commerce landscape. The role requires proven experience in social e-commerce and managing TikTok platforms, along with strong analytical and creative skills. The successful candidate will develop strategies to enhance customer engagement and optimize the shopping experience.

Benefits

Access to bespoke development programs

Enhanced maternity and paternity pay

25 days annual leave plus bank holidays

Up to 50% staff discount on THG brands

Qualifications

• 4+ years of experience in social and e-commerce.
• Minimum 2 years in a middle management role.
• 2+ years of experience running social commerce platforms such as TikTok Shop.

Responsibilities

• Create and execute TikTok market activation plans.
• Own and develop TikTok content strategy.
• Work closely with cross-functional teams.

Skills

Proven experience in social and e-commerce

Strong analytical skills

Creative thinker

Excellent collaboration and communication skills

Up-to-date knowledge of e-commerce trends

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Job Title: Social Commerce Manager

Reporting: Head of Ecommerce - THG Nutrition

Company: Myprotein

Location: THG HQ (WA15 0AF) Fully Office based

About THG Nutrition & Wellness:

THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.

We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we're a force for good, and we keep it real. These are the values that drive us through every day.

Why be a Social Commerce Manager at THG?

Being a Social Commerce Manager at THG offers the unique opportunity to shape the social commerce space within one of the world's largest online nutrition brands, Myprotein. At THG, you'll have access to a dynamic and supportive team, with the freedom to be creative and innovate. Your career will grow through exposure to various functions, global trends, and opportunities for progression within the business, as well as access to learning and development programmes.

As the Social Commerce Manager, you'll:

• Create and execute comprehensive TikTok and TikTok Shop market activation plans to drive brand awareness and sales growth.
• Own and develop TikTok content strategy, collaborating with brand teams to build out a trend-adaptive content calendar and optimise product placements.
• Work closely with cross-functional teams including Product, Trading, and Marketing to ensure cohesive strategies are developed and executed.
• Leverage user-generated content and influencer collaborations to foster a strong brand community.
• Optimise the TikTok Shop customer journey to enhance conversion rates and basket metrics, ensuring a seamless shopping experience.
• Regularly monitor competitor movements and industry trends to inform strategic decisions.

What skills and experience do I need for this role?

• Proven experience in social and e-commerce (4+ years).
• Minimum 2 years in a middle management role.
• Experience running social commerce platforms such as TikTok Shop (2+ years).
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Creative thinker with the ability to develop engaging TikTok content in short-form video and images.
• Excellent collaboration and communication skills, working across different teams.
• Up-to-date knowledge of e-commerce trends, particularly in social commerce and the nutrition/wellbeing sectors.

What's in it for me?

Career Development

• Access bespoke development programmes designed by our in-house L&D team.
• Develop your expertise through our upskilling programme in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Enjoy your birthday off!
• Enhanced maternity and paternity pay based on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days of volunteer leave after 12 months.

Wellbeing Support

• Face-to-face and virtual appointments with our in-house GP.
• Access to our in-house CBT therapist.
• 24/7 Employee Assistance Programme (EAP) provided by Bupa.
• State-of-the-art on-site gym.
• Access to on-site physiotherapy.

Other Perks

• Save up to 12% on personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• On-site barber.
• Referral bonus of up to £1,000.
• Anniversary gifts for 5 and 10 years of service

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.