Social and Community Executive (B2C Pet Insurance)

3Search; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Fully remote work

28 days annual leave

Private health insurance

Company retreats and social events

Home workspace setup contribution

Job summary

3Search is seeking a Social and Community Executive for a fully remote role in the United Kingdom. The role focuses on managing organic social content, nurturing customer relationships, and shaping the brand's online presence across key platforms.

Occasional travel to London may be required for certain activities. You will create engaging content, respond to community discussions, and analyse feedback to improve sentiment and performance.

Qualifications

• Experience managing organic social media content and engaging with online audiences.
• Excellent writing skills and ability to adapt tone for different platforms.
• Able to interpret analytics and audience feedback to drive improvements.
• Strong organisation, attention to detail and genuine interest in pets and people.

Responsibilities

• Plan and deliver engaging organic content across Facebook, Instagram and LinkedIn with accurate publishing schedules.
• Create compelling copy for different audiences in collaboration with designers, content creators and partners.
• Manage community conversations and respond to issues while escalating when needed.
• Oversee online review profiles, monitor responses, and identify recurring themes to improve experience.
• Publish website content, coordinate freelance contributions and track performance to inform decisions.

Skills

Social media management

Content creation

Copywriting

Analytics interpretation

Community engagement

Job description

Social and Community Executive - £30,000–£35,000 per annum + Benefits - Fully remote | Occasional travel to London - Permanent - B2C Insurance

Please note: To be considered for this opportunity, you must have the full right to work in the UK and currently be based in the United Kingdom. You must also have a portfolio of work attached to your CV.

Are you passionate about social media, community engagement and creating content that genuinely connects with people? Our client is a growing UK business with a purpose-led approach, focused on building meaningful relationships with its customers. With ambitious growth plans, this is an opportunity to shape how a recognised consumer brand communicates online, turning everyday interactions into positive experiences. You'll join a marketing function where creativity, customer insight and measurable results all matter, with the freedom to bring fresh ideas to the table and help strengthen an engaged online community.

The Social and Community Executive will manage day-to-day social media activity, nurture customer relationships across digital channels and help protect and enhance the brand's online reputation. Combining creative content production with community management and performance analysis, you'll play a key role in ensuring every interaction feels helpful, consistent and on-brand.

Role Highlights

• Plan and deliver engaging organic content across Facebook, Instagram and LinkedIn, keeping publishing schedules accurate and consistent.
• Create compelling copy for different audiences, collaborating with internal colleagues, designers, content creators and external partners to bring ideas to life.
• Manage community conversations across social platforms and public forums, responding thoughtfully and escalating sensitive issues when needed.
• Oversee online review profiles, maintain response standards and use customer feedback to identify recurring themes and opportunities to improve the experience.
• Publish website content, coordinate freelance contributions and track performance to inform smarter content decisions.

You Will Need

• Practical experience managing organic social media content and engaging with online audiences.
• Excellent writing skills, creative thinking and the ability to adapt your tone to different platforms and situations.
• Sound judgement when handling complaints, sensitive conversations and potential reputational risks.
• Confidence interpreting analytics, review data and audience feedback to recommend improvements.
• Strong organisation, attention to detail and a genuine interest in pets and the people who care for them.

Why You'll Love It

• £30,000–£35,000 salary, offering a clear financial foundation for your next career move.
• Fully remote working, with a contribution towards setting up your home workspace.
• 28 days of annual leave, giving you time to recharge and enjoy life outside work.
• Private health insurance to support your wellbeing.
• Company retreats and social events, creating opportunities to connect with colleagues beyond your day-to-day work.

You'll also have the opportunity to develop your digital marketing expertise, build your understanding of customer sentiment and see the tangible impact of your ideas on audience engagement and brand reputation.

We welcome applications from all backgrounds and are happy to discuss reasonable adjustments throughout the recruitment process.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.