SOC Technical Security Service Delivery Manager

www.findapprenticeship.service.gov.uk - Jobboard; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global security services provider is seeking a Technical Security Service Delivery Manager in Glasgow. This role focuses on coordinating security operations and managing incidents with a strong emphasis on client relationships. The ideal candidate should have over 10 years of experience in SOC management and relevant security certifications. This position offers a hybrid working model, accommodating both on-site and remote work preferences.

Qualifications

• At least 10 years in providing technical support and advice for a SOC.
• In-depth knowledge of security incident management and operations.
• At least 5 years’ experience in vulnerability management services.
• Held or eligible for UK SC clearance.

Responsibilities

• Act as a bridge between the customer and operational delivery teams.
• Coordinate security operations and incident response teams.
• Support and manage post-incident investigations.
• Document and present service review reports.

Skills

Security service delivery management

Technical support for SOC

Incident management

Vulnerability management

Communication skills

Client relationship management

Education

Professional security/risk/compliance certifications

Tools

IDS technologies

IPS technologies

Job description

The team you'll be working with:
SOC Technical Security Service Delivery Manager

We are currently recruiting for a dynamic Technical Security Service Delivery Manager to join our growing Security Operations Centre business.

This vacancy is hybrid and variable based in Glasgow.

About Us

NTT DATA is one of the world’s largest global security services providers with over 7,500 security SMEs and is an integration partner to many of the world’s most recognized security technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients, and communities to enable them to fulfill their potential and do great things. We believe that by bringing everyone together, we can solve problems using innovative technology to create a sustainable and secure world.

This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.

What you'll be doing:
Using your background in SOC service delivery and experience, you will:

• Act as a bridge between the customer and the operational delivery teams.
• Act as a primary escalation point of contact for the customer.
• Coordinate security operations, incident response teams, and other technical resources to troubleshoot major incidents, determine affected/vulnerable systems and users.
• Identify impacted business areas and coordinate communication with relevant stakeholders as per the Major Incident Management process.
• Coordinate remediation and containment activities as advised by the SOC or Incident Response Team.
• Support and manage investigative and remediation activities through to completion with relevant support teams.
• Coordinate post-incident investigations and document reports for the customer.
• Provide support and guidance to NTT DATA delivery teams, ensuring compliance with SLAs, quality standards, and client expectations.
• Document and present weekly/monthly service review reports to the customer.
• Support the Senior Service Delivery Manager in reviewing service delivery processes and workflows, identifying areas for improvement, and implementing best practices.
• Coordinate vulnerability management activities, including scanning systems, prioritizing vulnerabilities based on risk, and working with business owners on remediation.
• Oversee the upkeep of IDS and IPS signatures for security gateways and firewalls.

What experience you'll bring:
You should have a broad experience in security service delivery management, with evidence of expertise in:

• At least 10 years in providing technical support and advice for a SOC.
• In-depth knowledge of security incident management and operations.
• Excellent communication and client relationship skills.
• At least 5 years’ experience in vulnerability management services.
• Experience supporting and managing IDS & IPS technologies.
• Ability to manage and lead in crisis situations.
• Experience leading diverse teams effectively.
• Valid right to work in the UK.
• Held or eligible for UK SC clearance.
• Excellent English writing skills for technical documentation and process improvement.
• Outstanding verbal communication skills in English.
• Strong attention to detail and commitment to high-quality work.
• Relevant professional security/risk/compliance certifications such as CISSP, CICM, GCIH, etc.