SOC Team Lead — Incident Response & Service Delivery

Dimension Data Solutions Limited (Kenya); Birmingham; Presencial; GBP 80.000 - 110.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Security Operations Team Lead to oversee the SOC, lead analysts and engineers, and ensure service delivery within established guidelines.

You will coordinate incident response, drive improvements, and mentor a 24/7 team, delivering regular client reports and maintaining high security standards across engagements.

The role requires 5+ years in SOC, 2+ years in leadership, strong communication, and relevant certifications; UK SC clearance is a plus.

Formación

• 5+ years in a Security Operations Centre or related security environment.
• At least 2 years in a team lead or supervisory role.
• Strong understanding of incident detection, escalation, and resolution processes.
• Experience with tools like SIEM, IDS/IPS, endpoint protection, and threat intelligence platforms.
• Excellent verbal and written communication skills; attention to detail.
• Relevant certifications (CompTIA Security+, GCIH, SSCP, CEH); CISSP or CISM is a plus.
• Eligible for UK SC clearance.

Responsabilidades

• Oversee SOC operations and delivery of managed security services to clients.
• Monitor service performance against SLAs and KPIs.
• Implement standard procedures for incident management, threat monitoring and vulnerability assessments.
• Serve as escalation point for client concerns and day-to-day issues.
• Lead and mentor SOC analysts and organize 24/7 coverage.
• Identify opportunities to streamline processes and improve SOC effectiveness.
• Collaborate with stakeholders and produce incident summaries and dashboards.

Conocimientos

Security Operations

Team leadership

Incident detection

Communication

Educación

Security certifications (CompTIA Security+, GCIH, SSCP, CEH)

Herramientas

SIEM

IDS/IPS

Endpoint protection

Threat intelligence

Descripción del empleo

NTT DATA is seeking a Security Operations Team Lead to oversee the SOC, lead analysts and engineers, and ensure service delivery within established guidelines.

You will coordinate incident response, drive improvements, and mentor a 24/7 team, delivering regular client reports and maintaining high security standards across engagements.

The role requires 5+ years in SOC, 2+ years in leadership, strong communication, and relevant certifications; UK SC clearance is a plus.