SOC Service Manager

Cyber Security training courses; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Global firm seeks a SOC Service Manager to shape the direction of its Security Operations Centre, overseeing an outsourced provider and driving operational excellence across security operations.

The role focuses on defining strategic direction, governance, and performance metrics, with a strong emphasis on stakeholder management and service improvement. Four days in office in Reading or Central London.

Qualifications

• Strong background in Security Operations Centre governance and service improvement.
• Experience coordinating with external/outsourced SOC providers and internal security teams.
• Proven ability to define KPIs, track metrics and report on service performance.

Responsibilities

• Define and drive the strategic direction of the SOC aligned with the cyber security roadmap.
• Oversee delivery and performance of the outsourced SOC provider; manage relationships.
• Establish governance, processes and reporting to mature SOC capabilities.
• Lead major incident escalation as needed and ensure timely resolution.
• Communicate effectively with stakeholders and drive continuous improvement across the SOC.

Skills

SOC governance

Stakeholder management

Service improvement

Strategic thinking

Incident escalation

KPI & metrics

Outsourced provider management

Security operations

Job description

Global firm seeks a SOC Service Manager to support the continued evolution and maturity of its Security Operations Centre capability.

This is a strategic role focused on helping shape the future direction of the SOC, overseeing a key outsourced service provider and driving operational excellence across security operations.

The successful candidate will help define the strategic direction of the SOC, ensuring the function remains aligned with the wider cyber security roadmap. You will own the relationship with the outsourced SOC provider, oversee service delivery and play a key role in major incident escalation.

You will also drive improvements across SOC governance, processes and reporting, developing meaningful KPIs and metrics that provide clear insight into service performance and support the continued maturity of the function.

This is an excellent opportunity for someone with a strong technical SOC background who excels at service improvement and stakeholder management and is now looking to move into a more strategic, relationship-led role.

The position is 4 days in office, in either Reading or Central London.

*Please note that visa sponsorship is not available*