Snr. Technical Program Manager - Product Owner (Position located in Cheltenham, United Kingdom)

KnowBe4; Cheltenham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A cybersecurity company in Cheltenham is seeking a Senior Technical Program Manager to translate its strategic product vision into detailed technical user stories for engineering teams. The ideal candidate will have 3+ years of relevant experience, strong project management skills, and excellent technical knowledge of web technologies. This role includes responsibilities such as facilitating architectural discussions and leading technical requirements-gathering sessions. A dynamic work environment with multiple benefits is provided.

Benefits

Company-wide bonuses

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Relaxed dress code

Modern work environment

Qualifications

• 3+ years experience as a Technical Program Manager, Software Developer, or Software Tester.
• Strong blend of project management, business analysis, and technical experience.
• Excellent technical knowledge of web technologies for enterprise software applications.
• 5+ years hands-on technical experience in an IT related industry.

Responsibilities

• Facilitate refinement discussions for functional requirement details.
• Write User Stories based on strategic initiatives.
• Lead technical requirements-gathering sessions.
• Facilitate architectural discussions for complex projects.
• Assist PM to define initiatives and gather background information.

Skills

Project management

Business analysis

Technical experience

Communication skills

AWS

CI/CD environments

JIRA

UX/Prototyping tools

Relational databases

Agile environment

FrontEnd web standards

Education

BS or equivalent

Tools

LucidChart

Figma

Job description

Overview

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in England (UK), visit the following links. Careers Page: www.knowbe4.com/careers/locations/york; Glassdoor: www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm; LinkedIn: www.linkedin.com/company/knowbe4/life/uk/

Role overview

The purpose of the Snr. Technical Program Manager (TPM) role is to translate KnowBe4’s strategic product vision, as specified by the Product Team, into detailed technical user stories that are then used by the Engineering teams to build new features for KnowBe4’s platforms.

Responsibilities

• Facilitate refinement discussions to drive out needed functional requirement details
• Write User Stories based on high-level strategic initiatives supplied by the Product Management
• Lead technical requirements-gathering sessions on complex engineering programs spanning multiple engineering teams
• Facilitate architectural discussions for any complex technical projects
• Help the PM to get Initiatives clearly defined, gathering any needed background information for the PM
• Assist the Team to understand the PM’s intent for the initiative, and then break the initiative down into milestones in order to facilitate accurate estimates
• Translate initiatives into groomed and prioritized (Ready) User Stories

Requirements

• BS or equivalent plus 3 years experience as a Technical Program Manager, Software Developer or Software Tester
• A strong blend of project management, business analysis and technical experience and the ability to work well in a team environment
• Excellent technical knowledge of current web technologies building commercial enterprise software applications
• Excellent verbal & written communication skills
• Experience with AWS & CI/CD environments
• Experience with JIRA
• Experience with UX/Prototyping tools, for instance LucidChart, Figma
• Experience with relational databases, MySQL or equivalent
• Experience working in agile environments
• FrontEnd web standards: CSS3, HTML 5
• Minimum 5 years hands-on technical experience in an IT related industry
• Prior Software Developer experience is a plus
• Product Owner or Product Manager experience is a plus
• Strong time management skills with adaptability to manage work on multiple projects and priorities

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

EEO statement Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.