Snr Technical Account Manager, WWPS-UKGI-PS

Amazon Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We seek a Senior Technical Account Manager to act as a trusted advisor, crafting strategies to drive adoption of AWS services and ensure operational health for Enterprise Support customers.

You will engage with executives and technical teams, lead architecture discussions, and guide incident management and cost-optimization efforts across diverse workloads in the cloud.

Qualifications

• Experience in design/implementation/operations/consulting with distributed applications.
• Experience in technical engineering.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience with AWS services or other cloud offerings.

Responsibilities

• Build solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers understanding their business needs and technical challenges.
• Lead technical discussions on incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Help customers migrate workloads to the cloud.
• Run workshops and enablement sessions to uplift customer capabilities.

Skills

Distributed applications

Technical engineering

Customer-facing leadership

Tools

AWS services

Job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

An AWS Senior Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You will craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities

• You'll build solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.

A day in the life

We partner with some of the most innovative organizations across industries supporting their cloud journeys at every stage. Our team is composed of experienced cloud technologists who are committed to helping customers succeed. We work collaboratively across AWS to ensure our customers receive comprehensive guidance on architecture, operational strategy, and best practices.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience in design/implementation/operations/consulting with distributed applications
• Experience in technical engineering

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with AWS services or other cloud offerings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.