Snr Program Manager - Ops Excellence, Amazon Flex

Amazon UK Services Ltd.; London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Une entreprise innovante à Londres recherche un Senior Program Manager pour son équipe Ops Excellence. Ce poste clé implique de diriger des initiatives visant à améliorer l'expérience client et la rentabilité au sein des opérations de livraison. Le candidat idéal aura une solide expérience en gestion de programmes et sera passionné par l'optimisation des processus.

Qualifications

• Expérience en gestion de programme ou de projet.
• Capacité à utiliser des données pour améliorer les résultats.
• Expérience de travail avec des équipes techniques et non techniques.

Responsibilities

• Définir et mettre en œuvre de nouveaux projets pour améliorer l'expérience client.
• Responsable de la collaboration avec les équipes de partie prenante.
• Gérer les indicateurs clés de performance.

Skills

Data Analysis

Project Management

Stakeholder Management

Cross-functional Collaboration

Intermediate Excel Skills

Education

Bachelor's Degree

MBA

Job description

Social network you want to login/join with:

Snr Program Manager - Ops Excellence, Amazon Flex, London

col-narrow-left

Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b6ac212d25a1

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is continuing to build a high paced and lean team to implement and expand new initiatives across our network to improve speed, customer and driver experience, while reducing cost-to-serve. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Senior Program Manager as part of Flex Operational Excellence.

You will be responsible for defining and implementing new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks. You will own goals, up to VP-level, and be responsible for defining and driving the roadmap to ensure timely delivery of goals. You will find opportunities to scale initiatives WW by working with local program managers in other Flex countries to ensure maximum impact to the organization.

Responsibilities:
- Responsible for ownership of key business metrics including quality, driver experience, and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
- Responsible for defining the roadmap for future years for product and process improvements.
- Responsible for owning programs to unlock future speed programs.

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience working in a matrixed organization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- MBA