Snr Program Manager - Ops Excellence, Amazon Flex

Amazon; London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading company seeks a Senior Program Manager for its Operations Excellence team within Amazon Flex. The role requires defining and implementing projects focused on enhancing customer and driver experiences while managing key business metrics. Candidates should have a strong analytical background, program management experience, and the ability to drive cross-functional initiatives.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience in program or project management required.
• Experience working in a matrixed organization preferred.

Responsibilities

• Responsible for owning key business metrics including quality, driver experience, and cost.
• Define and drive project roadmap and implementation.
• Work cross-functionally with local and tech teams for productivity.

Skills

Data Analysis

Program Management

Cross-functional Collaboration

Stakeholder Alignment

Excel

Education

Bachelor's degree

MBA

Job description

Snr Program Manager - Ops Excellence, Amazon Flex

Pay Competitive

Location London/England

Employment type Full-Time

Job Description

Req#: 3006140 At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is continuing to build a high paced and lean team to implement and expand new initiatives across our network to improve speed, customer and driver experience, while reducing cost-to-serve. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Senior Program Manager as part of Flex Operational Excellence.

You will be responsible for defining and implementing new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks. You will own goals, up to VP-level, and be responsible for defining and driving the roadmap to ensure timely delivery of goals. You will find opportunities to scale initiatives WW by working with local program managers in other Flex countries to ensure maximum impact to the organization.

Responsibilities:
- Responsible for ownership of key business metrics including quality, driver experience, and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
- Responsible for defining the roadmap for future years for product and process improvements.
- Responsible for owning programs to unlock future speed programs.- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience working in a matrixed organization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- MBA

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the company

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.