Snr Engagement Manager - Global Accounts, Professional Services, AWSI-SDT-APJ-Japan

Amazon; London; On-site; GBP 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Engagement Manager to lead dynamic teams in delivering AWS cloud solutions. This role involves collaborating with clients and stakeholders to ensure successful project outcomes while leveraging best practices in project management and agile methodologies. You will be responsible for driving innovation and efficiency in a fast-paced environment, all while fostering an inclusive culture that values diverse experiences. Join this forward-thinking organization and help shape the future of cloud computing, ensuring that clients achieve their business objectives through the power of AWS.

Benefits

Flexible Work Hours

Mentorship Programs

Career Growth Opportunities

Employee-led Affinity Groups

Work/Life Balance Initiatives

Qualifications

• 10+ years of experience in IT consulting project delivery.
• Experience as a ScrumMaster with cross-functional teams.
• Fluent in Japanese and English with project management certification.

Responsibilities

• Lead AWS consultants and client teams to achieve project goals.
• Manage project lifecycle phases to ensure successful delivery.
• Collaborate with various stakeholders to exceed customer expectations.

Skills

Project Management

Agile Methodologies

Scrum

Communication Skills

Negotiation Skills

Problem Solving

Business Acumen

Team Leadership

Education

Bachelor's Degree

MBA or Master's in Computer Science

Tools

Jira

RallyDev

VersionOne

Taiga

Job description

Snr Engagement Manager - Global Accounts, Professional Services, AWSI-SDT-APJ-Japan

At Amazon Web Services (AWS), we’re hiring an Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Key job responsibilities
EXPERTISE

1. Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
2. Experience leveraging formal project management and development methodologies on enterprise level engagements.
3. Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
4. Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.

COMMUNICATION

1. Outstanding written and verbal communication skills with team members and audiences of all levels.
2. Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
3. Plans and oversees the preparation and dissemination of project communications.
4. Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
5. Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.

SOLUTIONS

1. Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
2. Actively looks for ways to improve process efficiencies and effectiveness.
3. Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
4. Ability to make decisions guided by policies, procedures and business plan with limited guidance.
5. Business and financial acumen.
6. Business case development.

DELIVERY

1. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
2. Plays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
3. Ability to take ownership, work under pressure and meet deadlines on time.
4. Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
5. Takes proactive steps to ensure teams meet or exceed customer expectations.
6. Works effectively in a dynamic environment with changing priorities.
7. Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.

TEAMING

1. Proven success in working with teams and executive leadership in a complex, global company environment.
2. Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
3. Proven experience working in a matrix environment, managing multiple stakeholders.
4. Negotiation and conflict resolution capabilities.
5. Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
6. This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.

A day in the life

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Minimum Requirements:
· 10+ years’ experience leading the delivery of enterprise-level IT consulting projects
· 3+ years’ experience working as a ScrumMaster across multiple cross-functional teams
· Led teams and engagements utilizing agile approaches, value and principles as well as Scrum framework
· Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
· Experience with Agile and Project Management (APM) toolsets (Jira, RallyDev, VersionOne, Taiga, etc).
· Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget or multiple complex work streams in parallel
· 2+ years' Automotive industry or Global Financial Services experiences
· Bachelor's Degree or equivalent experience.
· Fluent in Japanese and English
· Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
· AWS Experience and Certifications.
· Managed and delivered IT engagements for a Fortune 100 company.
· Managed engagements using both Waterfall and Agile/Iterative methodologies.
· Bachelor's Degree in STEM, MBA or Masters in Computer Science.
· Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
· FinancialForce Professional Services Automation (PSA) for Salesforce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.