Snr Engagement Manager, AWSI, Professional Services, Global Accounts

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Engagement Manager to lead complex cloud solutions projects. This multifaceted role combines technical expertise with project leadership, ensuring alignment between technical implementations and strategic business objectives. The ideal candidate will leverage their extensive knowledge of AWS services and project management methodologies to guide teams and stakeholders towards successful project delivery. With a focus on customer satisfaction and continuous improvement, this position offers an exciting opportunity to shape technical strategies and mentor others in a dynamic and inclusive environment. Join a team committed to digital transformation and work-life balance, where your contributions will have a meaningful impact.

Benefits

Work/Life Balance

Mentorship and Career Growth

Inclusive Team Culture

Qualifications

• 7+ years of project management experience in customer-facing roles.
• Experience with IT platform implementation in technical roles.

Responsibilities

• Manage project scope, schedule, cost, and stakeholder alignment.
• Drive project plans and ensure successful delivery of cloud solutions.

Skills

Project Management

Communication Skills

Technical Leadership

Stakeholder Management

Analytical Skills

Education

Bachelor's Degree in STEM

MBA or Masters in Computer Science

Tools

AWS Services

Agile Methodologies

Project Governance Tools

Job description

Snr Engagement Manager, AWSI, Professional Services, Global Accounts

Job ID: 2919723 | Amazon Web Services Australia Pty Ltd

An Engagement Manager (EM) in ProServe is a crucial member of the Shared delivery team. The EM is a multifaceted role that combines technical expertise with project leadership to deliver complex cloud solutions. This position bridges the gap between technical implementation and strategic business objectives, ensuring successful project delivery and customer satisfaction.

An Engagement Manager (EM) combines technical expertise with project leadership to deliver complex cloud solutions. They leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical implementations and strategic decisions. EMs bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer objectives. They apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. EMs distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. They validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. EMs are expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. They contribute to technical documentation, drive continuous improvement in delivery capabilities, and mentor others in technical aspects of engagements. As they progress, EMs lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in their domains.

This role is responsible for managing scope, schedule, cost, communication, and stakeholder alignment. The role uses their management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations.

Key job responsibilities

EXPERTISE

1. Experience leveraging project management and development methodologies on enterprise level engagements.
2. Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.

SOLUTIONS

1. Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and partners to achieve those goals while understanding the client environment and any limitations to execution.
2. Business case development.

DELIVERY

1. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
2. Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.

COMMUNICATION

1. Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and project level resources such as SMEs.

TEAMING

1. Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.

A day in the life

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. 7+ years of external or internal customer facing, complex and large scale project management experience.
2. 5+ years of IT platform implementation in a technical and analytical role experience.
3. 7+ years working in an IT Professional Services or consulting organization supporting Global companies.
4. Strong communication and presentation skills.
5. Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.

PREFERRED QUALIFICATIONS

1. PMP-ACP Certification or Scrum Master Certification.
2. AWS Experience and Certifications.
3. Managed and delivered IT engagements for a large MNCs.
4. Bachelor's Degree in STEM.
5. MBA or Masters in Computer Science.
6. Proven track record of increasing project scope and complexity.
7. Possesses a deep knowledge of Agile programs at scale.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.