SME Project Manager

ZipRecruiter; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

NTT DATA Business Solutions is looking for a Small & Medium Enterprise Project Manager to lead ERP implementation projects in the UK and Ireland. You will manage client relationships, deliver project outcomes, and ensure high standards of service delivery while working with a talented team to drive customer satisfaction. This hybrid contract offers flexibility and a range of benefits to support your professional journey.

Benefits

Home-Based Contract

Generous Holiday Allowance

"Free Fridays" Initiative

Group Life Assurance

Pension Scheme with employer contribution

Group Income Protection

Private Medical Insurance

Cycle to work scheme

Electric Car Leasing scheme

Qualifications

• Significant ERP implementation experience with ByDesign emphasis desirable.
• Proven leadership skills with the ability to engage and motivate teams.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Manages day-to-day client interaction and expectations for multiple large-scale projects.
• Serve as a key participant and facilitator in team and client meetings.
• Maintain client engagement through regular meetings and status reports.

Skills

ERP implementation experience

Leadership

Project Management

Cross-functional team management

Communication

Job description

Job Description

About NTT DATA Business Solutions:

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi- or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Job Summary:

The UK-based Small & Medium Enterprise Project Manager will be responsible for delivering NTT’s ByDesign, Business One and SunSystems projects in the UK and Ireland.

Duties/Responsibilities:

• Provide guidance with process design.
• Manages day-to-day client interaction and expectations for multiple or large-scale projects.
• Anticipates client’s needs and proposes alternative business solutions as required.
• Continually seeks and capitalises upon opportunities to increase customer satisfaction and deepen client relationships.
• Possesses a knowledge base of each client’s business, organisation and objectives.
• Maintain client engagement through regular meetings and status reports.
• Ensure that project deliverables conform to the quality standards being defined in the professional services quality management plan.
• Serve as a key participant and facilitator in team and client meetings.
• Maintains clear and up to date project documentation.
• Confronts issues openly and in a timely manner.
• Effectively communicates relevant project information to superiors and peers in the business.
• Tactfully communicates sensitive information.
• Encourages creative and innovative thinking from the team members.
• Works across the organisation to share lessons learned and best practice methods.
• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.

Required Skills/Abilities:

• Significant ERP implementation experience with ByDesign emphasis desirable.
• Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, development) and delivery partners.
• Experience in managing multiple projects of varying sizes.
• Ability to manage 2 to 6 projects at once, depending on project size.
• Ability to maintain a professional demeanor in times of high stress.
• Ability to work within a multi-cultural environment.
• Proven leadership skills with ability to engage, mobilise and motivate multiple teams.
• Excellent English, verbal and written, communication required.

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2025 SAP Pinnacle Awards and the Top Employer Award 2025, we offer you the chance to make a significant impact while growing your career.

Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Priorities your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.