SME & Governance Unit Leader, SAMMBR Onboarding

NatWest Group; Manchester; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading financial institution in the UK seeks an experienced SME & Governance Unit Leader to lead an AML team. You'll drive efficiencies while ensuring compliance and enhancing customer experience. Ideal candidates will have strong people management skills and experience in financial services. The role offers a hybrid work model, splitting between home and office.

Qualifications

• Experience in an AML environment.
• Knowledge of financial services.
• Understanding industry and customer dynamics.

Responsibilities

• Lead team of AML SMEs, handling escalation points.
• Engage with stakeholders for policy changes.
• Optimize resources to reduce costs.

Skills

Knowledge of AML and financial products

Strong people management skills

Ability to drive and motivate others

Understanding of risk, compliance, and legal issues

Job description

Join us as a SME & Governance Unit Leader, SAMMBR Onboarding

• In this high profile role, we'll look to you to make sure your unit is efficiently planned and operating at its optimum capacity
• You'll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives
• This is an opportunity to be at the forefront of protecting our customers and the bank
• You'll work from home some of the time, but you'll also spend a significant amount of time working from an office or hub

What you'll do

As an AML specialist, you'll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement. You'll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We'll also look to you to approve and maintain process documents to help define performance indicators, the measurement and reporting of MI and to enable the right decision making.

Additionally, you'll be:

• Leading a team of AML SMEs acting as a referral point for all escalations within the business area including executive onboarding complaints
• First line of defence for policy and standards changes to the onboarding process engaging with an extensive stakeholder network
• Optimally using resources to reduce costs and increase productivity
• Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit
• Using data insights to drive change activity, and leading and participating in local and global projects
• Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
• Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk

The skills you'll need

You'll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We'll also look for you to have:

• An understanding of the industry and our customers
• Knowledge of AML and financial products, processes and banking systems
• A background in risk, compliance and legal issues in different jurisdictions
• An understanding of people processes and policies

Hours
35

Job Posting Closing Date:
06/08/2025

Ways of Working:Hybrid