SME Account Handler, Financial Lines - Corporate & Commercial

Howden; Maidstone; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Commercial Account Handler to join their Financial Lines division. This exciting opportunity involves supporting clients with complex commercial risks, utilizing your expertise in Cyber, D&O, and Professional Indemnity insurance. You will work closely with Account Executives to develop renewal strategies, conduct market exercises, and ensure excellent client service. This role not only offers the chance to grow your skills but also to make a significant impact in a collaborative and innovative environment that values diversity and encourages professional development.

Benefits

Flexible Working Hours

Hybrid Working Options

Career Development Opportunities

Supportive Work Environment

Qualifications

• 2+ years in financial lines commercial insurance.
• Strong knowledge of CII’s Code of Ethics and GDPR.

Responsibilities

• Achieve client targets with outstanding service.
• Collaborate on renewal strategies and client meetings.
• Process adjustments and collect premiums as needed.

Skills

Commercial Insurance Knowledge

Client Service Skills

Negotiation Skills

Attention to Detail

Time Management

Education

CII Qualification

Tools

Acturis

Job description

SME Account Handler, Financial Lines - Corporate & Commercial page is loaded

SME Account Handler, Financial Lines - Corporate & Commercial

Apply locations Maidstone - Horizon House
Time type Full time
Posted on Posted Yesterday
Time left to apply End Date: December 31, 2025 (30+ days left to apply)
Job requisition id R0012419

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance and are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for many reasons, but they stay for our culture, which sets us apart and motivates employees to turn down headhunters. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial insurance isn’t just what we do – it’s who we are. We support clients through complex commercial risks, understanding diverse business needs from large corporates to emerging ventures, providing bespoke solutions to help them navigate uncertainty and grow. Our expertise allows us to protect assets and fuel progress. We celebrate client success and support them through challenges.

About the Role

Howden Group seeks a passionate Commercial Account Handler in our Financial Lines Corporate & Commercial division. This role offers an excellent opportunity to support clients with complex commercial risks. Your expertise in Cyber, D&O, Office, and Professional Indemnity will help businesses navigate uncertainty and grow.

Key Responsibilities

• Help achieve client targets by providing outstanding service.
• Collaborate effectively with the Account Executive on renewal strategies, attend client meetings, and follow up on action points.
• Conduct market exercises to secure competitive terms.
• Obtain renewal terms and present them to clients.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected before cover starts, following procedures.
• Handle queries professionally and efficiently.
• Record relevant information and correspondence on Acturis, utilizing the diary system.
• Produce accurate documentation using Howden templates.
• Process adjustments, notify insurers, and collect additional premiums as needed.
• Cross-sell products from other divisions actively.

Knowledge and Skills

• At least 2 years’ experience in providing specialist advice in financial lines commercial insurance.
• Strong knowledge of Commercial Insurance, CII’s Code of Ethics, and GDPR.
• Working knowledge of Acturis.
• Attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.

This is a hybrid role based in Maidstone.

What do we offer in return?

A career you define. At Howden, we value diversity and seek individuals sharing our values:

• Encouraging innovation and trying new things.
• Supporting each other through daily and challenging moments.
• Making a positive impact at work and beyond.

Reasonable adjustments

We’re committed to providing accommodations to align with your needs, including flexible hours and hybrid working options. If you’re interested but unsure about fit, apply and we’ll assist with any reasonable adjustments you require. Note that not all positions can accommodate changes to working hours or locations; contact your Recruitment Partner for details.

*This is a permanent role.