Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading company seeks a Global lead of Services Business Control Centre to oversee incident management and support Technology Infrastructure initiatives. This pivotal role requires strong analytical and interpersonal skills, essential for navigating complex organizational dynamics to achieve strategic outcomes.
SMBF Services Production management are recruiting a Global lead of Services Business Control Centre (BCC) and Orion.
Our BCC ensures 24x7 best in class response to major technology events (planned or unplanned) impacting our Services business which consists of Digital Channels, Payments Processing, Core Banking, Liquidity, Data, Investor services, Issuers services, Trade & Working Capital). It enables the dynamic and swift response to triage situations due to their proximity and understanding of Services eco system. Such events typically require a multitude of experts spanning > 1 application, technologies, business, ops, risk, regulatory and others partners. The goal to achieve industry best response, decision and outcome, concise expectation management and supporting client and regulatory reporting obligations.
BCC also supports broader SMBF (Services, Markets, Banking and Functions) in respect of Cyber event response coordination to tackle urgent vulnerabilities in response to Citi, Vendor, Supplier of Client issues. As we further strengthen our services, there will be opportunities to increase valuable capabilities more broadly for SMBF.
Orion provides 24x7 critical end to end service anomaly and response across circa 90+ critical flows, regulatory mandated Critical Business services (CBS) and a subset of Platinum Clients, it manages the swift direction to sub domain technical SMEs and or Ops partners for prompt attention / resolution. Recognized for supporting demonstrable improvements in client experience through reduced detection and response times.
In this role you will partner closely with Global leads of Services Production, Development and Business, Ops stakeholders. Foster strong relationships with SMBF Prod leadership and central Citi Technology Infrastructure and enterprise incident management.
Responsibilities:
Required Experience / Skills:
------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.