SMB Commercial Senior Manager

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We’re looking for a strategic, driven, and commercially-minded leader to join the SMB Europe team as our SMB Commercial Senior Manager. This role sits at the intersection of business strategy, sales execution, and operational excellence. Reporting to the SMB Europe Senior Director, you’ll help shape our go-to-market plans, drive critical initiatives, and ensure we are delivering measurable impact for small-medium sized merchants across Europe.

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We’re looking for a strategic, driven, and commercially-minded leader to join the SMB Europe team as our SMB Commercial Senior Manager. This role sits at the intersection of business strategy, sales execution, and operational excellence. Reporting to the SMB Europe Senior Director, you’ll help shape our go-to-market plans, drive critical initiatives, and ensure we are delivering measurable impact for small-medium sized merchants across Europe.

Job Description:

Key Responsibilities

Strategy & Planning

• Shape our SMB Europe strategy alongside regional General Managers and SMB leadership
• Drive our quarterly and annual planning processes, including goal-setting, performance reviews, and investment planning

• Foster alignment and collaboration across regional portfolio leads and sales leaders

• Partner with Finance, Marketing, Product, and other cross-functional teams to align on market strategies and commercial levers

Commercial Insights & Performance

• Build and maintain dashboards and frameworks to track business performance, identify trends, and highlight opportunities or risks

• Proactively analyse merchant, sales, and market data to generate insights that improve decision-making

Program & Initiative Execution

• Lead strategic cross-functional initiatives from scoping to execution (e.g., new market launches, pricing pilots, segmentation plays)

• Support commercial teams through ownership of key workstreams to accelerate acquisition, upsell, servicing, and churn reduction
• Partner with Sales, Marketing, Partner, Product, Customer Service, and regional leadership to deliver P&L growth

• Monitor progress on key workstreams, anticipate blockers, and drive resolution

AboutYou

• 6+ years experience in strategy, operations, or commercial roles (e.g. top-tier consulting, BizOps, Sales Strategy, GM roles)
• Can demonstrate outstanding strategic thinking, alongside a willingness to pivot to execution
• Proven track record of leading cross-functional projects and delivering commercial results

• Strong analytical and storytelling skills—can turn data into clear recommendations and narratives
• Highly organized, proactive, and comfortable in a fast-paced, matrixed environment
• Exceptional communication and influencing skills; able to work across all levels of the organization
• Experience in payments / fintech preferred but not essential
• Must be fluent in English, fluency in a second European language a bonus

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About the company

PayPal Holdings, Inc. is an American company operating an online payments system in majority of countries that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.