SMB Associate Account Manager

Mimecast; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A cybersecurity company in London seeks a proactive sales professional to drive customer retention and renewals. You will leverage relationships to maximize revenue and identify upsell opportunities while collaborating with sales teams. The ideal candidate has proven sales experience, strong problem-solving skills, and proficiency in CRM tools, specifically Salesforce. Join a high-performance culture with clear progression opportunities and competitive compensation.

Benefits

Uncapped commission

Competitive base salary

Career progression opportunities

Qualifications

• Proven experience in account management, renewals, or sales.
• Customer-first attitude with strong problem-solving abilities.
• Confidence in negotiating and influencing for customer success.

Responsibilities

• Drive customer retention by building strong relationships.
• Manage and close renewal opportunities effectively.
• Identify upsell opportunities to maximize customer value.
• Collaborate with sales teams for programmatic upsell opportunities.
• Work with Customer Success Team to resolve issues.

Skills

Problem-solving skills

Relationship-building skills

Excellent communication skills

Negotiation skills

Dynamic environment adaptability

Tools

Salesforce

MS Office

Job description

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Ready to accelerate your sales career and make a real impact?

At Mimecast, we’re not just another cybersecurity company – we’re redefining how businesses protect themselves by putting human risk management at the heart of security. Every renewal you secure, every customer you retain, and every upsell you drive helps strengthen businesses against evolving cyber threats – and fuels your own success story.

This is where your career takes off: top-tier training, smart coaching, and a culture built for high performers. We don’t just want you to hit quotas – we’ll give you the tools, insights, and support to consistently exceed them.

At Mimecast, success is more than the revenue you generate. It’s about shaping your future – with clear progression, opportunities to specialize, lead, or pivot into new areas of the business. When we grow, you grow.

What You’ll Do – Make Every Renewal Count

• Keep Customers for Life: Drive customer retention by building strong relationships and ensuring satisfaction
• Secure Renewals on Time: Manage and close renewal opportunities, ensuring accurate and timely bookings
• Grow Revenue: Identify upsell opportunities – from additional seats to product upgrades – to maximize customer value
• Work Smarter with Sales: Collaborate with sales teams on programmatic upsell opportunities during renewals
• Be the Partner Customers Trust: Work with our Customer Success Team to resolve issues and improve adoption
• Think Ahead: Forecast renewal risks and opportunities to support business planning
• Champion Our Partners: Prioritize renewal activities with channel partners to ensure seamless execution

What You’ll Bring – Your Winning Mindset

• A customer-first attitude with strong problem-solving and relationship-building skills
• Proven experience in account management, renewals, or sales (preferably in a SaaS or tech environment)
• The confidence to negotiate and influence while keeping customer success at the forefront
• Excellent written and verbal communication skills
• Thrives in a dynamic environment, balancing multiple priorities to achieve goals
• Proficiency in CRM tools (Salesforce preferred) and MS Office

Why Join Mimecast?

• High-performance culture where your success is recognized and rewarded
• Uncapped commission and competitive base salary
• Clear career progression – opportunities to deepen expertise, specialize, or explore different sales pathways
• Be part of a global leader in cybersecurity and human risk management

Ready to Own Your Growth?

If you’re a driven, customer-focused sales professional who loves turning relationships into results, this is your opportunity to accelerate your career with a company at the forefront of cybersecurity innovation.