Smart Repairer (Bodyshop)

VanRath; Lisburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Smart Repairer and be part of one of the world's largest car dealer groups. In this role, you'll ensure customer satisfaction by delivering high-quality Smart Repairs on various vehicles. You'll have the chance to grow your career while working in a supportive environment that values innovation and excellence. With a competitive salary and an industry-leading benefits package, this position offers a unique opportunity to make a significant impact in the automotive repair sector. If you have the skills and passion for customer service, this is the perfect role for you.

Benefits

Performance Related Bonus

33 days annual leave

Pension Scheme & Life Assurance

Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteer day for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Fully skilled with previous workshop experience in Smart Repairs.
• Technical competence in vehicle repairs and customer service.

Responsibilities

• Maximise customer satisfaction with timely, high-quality repairs.
• Support effective management of the Smart Repair facility.

Skills

Smart Repair Techniques

Customer Service Skills

Technical Competence (NVQ/ATA/HFC)

Problem Solving

Education

NVQ or ATA or HFC

Job description

VANRATH are recruiting a Smart Repairer to work one of the world's largest Car dealer groups, and you'll deliver a service your customers can trust, and you can take great pride in. We're investing in our business, and we'll invest in you and your career, too. Together, we'll grow, innovate and set the benchmark for our industry.

The successful candidate will maximise customer satisfaction by ensuring all Smart Repairs undertaken are on time and of the highest standard of quality. To rise to the challenge, you will need to be fully skilled and have previous workshop experience. You will carry out preparation, local paintwork, light filling repairs, windscreen repairs and cosmetic refurbishing of road wheels on all makes of vehicles, to name but a few of the tasks.

Role Duties:

• Support the effective management of the dealership's Smart Repair facility.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and the company.
• Deliver the most positive customer experience possible, in line with the company values
• Anticipate and identify customer needs, and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
• Demonstrate exceptional product knowledge and communicate this appropriately with customers.
• Identify opportunities for reducing waste / inefficiency or improving quality.
• Give customers a positive impression of themselves and the organisation, making every effort to deliver an exceptional customer experience.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Performance Related Bonus
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Industry leading package
• Pension Scheme & Life Assurance
• Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Requirements:

• Technical competence (NVQ or ATA or HFC or similar)
• Full license (with less than 9 points)