SMART Meter Engineer Support Agent - Dual Fuel Bournemouth (FT, PT, Jobshare)

E.ON UK PLC; United Kingdom; On-site; GBP 41,000; Full time

Job summary

Join a forward-thinking company as a SMART Meter Engineer Support Agent, where you'll play a vital role in helping customers manage their energy debts. This position offers flexibility with no set shifts, allowing you to balance work and life while providing exceptional customer service. You'll receive comprehensive training and the necessary tools, including a smartphone, tablet, and vehicle. With opportunities for overtime and a reward scheme based on performance, this role promises variety, independence, and the satisfaction of making a real difference in people's lives. If you're passionate about helping others and seeking a rewarding career, apply today!

Benefits

Flexible working hours

Training provided

Performance-based rewards

Company vehicle

Fuel card

Qualifications

• Valid UK/EU driving licence required, preferably clean.
• Experience in a customer-facing role is essential.

Responsibilities

• Deliver excellent service by understanding customer circumstances.
• Plan efficient routes to minimize carbon footprint.
• Exchange meters to SMART Pay as You Go or Classic Prepayment.

Skills

Verbal Communication

Negotiation Skills

Customer Service

Education

SMART Meter & Dual Fuel Training

MOCOPA/CMA1/MET2 Certification

Tools

Smartphone

Tablet

Tools

Vehicle

Fuel Card

Job description

Here's what you'll be doing

Salary – £40,171 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key responsibilities include

1. Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
2. Planning efficient routes to reduce carbon footprint.
3. Carrying out investigations, collating evidence and obtaining information.
4. Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
5. Exchanging meters to SMART Pay as You Go or Classic Prepayment.
6. Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
7. Recording job information using the appropriate paperwork or electronic equipment.
8. Reporting Health & Safety risks or customer vulnerability.

What we need from you

1. A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
2. MOCOPA/CMA1/MET2.
3. SMART Meter & Dual Fuel trained.
4. Previous experience gained within a customer facing role.
5. Live within the area and happy to travel.
6. Excellent verbal communication and negotiation skills.