SMART Meter Engineer Support Agent - Dual Fuel Aylesbury E.ON UK PLC

E.ON Gruppe; Aylesbury; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading energy company seeks a SMART Meter Engineer Support Agent to help customers resolve debts and improve energy efficiency. This role offers flexibility, independence, and the opportunity to make a positive impact on customers' lives. With a competitive salary and comprehensive benefits, you will join a diverse team committed to innovation and sustainability in the energy sector.

Benefits

26 days holiday + bank holidays

Generous pension scheme

Life cover

Bonus

20 flexible benefits

Qualifications

• Experience in a customer-facing role.
• Full valid UK/EU driving licence.

Responsibilities

• Deliver excellent service by helping customers resolve their debt.
• Plan efficient routes to reduce carbon footprint.
• Exchange meters to SMART Pay as You Go.

Skills

Communication

Negotiation

Education

MOCOPA

CMA1

MET2

Job description

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Here's what you'll be doing

Salary – £43,791 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people, please apply today!

Key responsibilities include

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Planning efficient routes to reduce carbon footprint.
• Carrying out investigations, collating evidence and obtaining information.
• Identifying new tenants through face-to-face discussions, letting agents, and neighbours while complying with DPA (Data Protection Act).
• Exchanging meters to SMART Pay as You Go or Classic Prepayment.
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.
• Reporting health & safety risks or customer vulnerability.

What we need from you

• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• MOCOPA/CMA1/MET2.
• Previous experience gained within a customer-facing role.
• Live within the area and happy to travel.
• Excellent verbal communication and negotiation skills.

Here's what else you need to know

• The salary for this role is up to £43,791. This includes a base salary of £39,451 + a location allowance, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4,800 for higher performance.
• This is a permanent role.
• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th), we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We understand that the best people bring their energy at different times, so we’re happy to discuss flexible working and offer a range of flexible options, including full-time, part-time, and job share.
• As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the role.
• We offer exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning, and development for all, building your skills, qualifications, and capabilities throughout your career.

At a glance

Get in touch

For more information about the role, please contact the recruiter Greg Ellis at [e-mail]

About us

E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies, and customer solutions.