Smart Meter Dual Fuel Engineer

JR United Kingdom; Royal Tunbridge Wells; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join a leading company in the UK energy retail sector as a smart meter engineer. You'll be responsible for installing and maintaining smart meters, focusing on customer service excellence. This role offers numerous opportunities for career progression, comprehensive training, and generous bonuses for extra jobs completed.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7 access

Employee assistance program

Retail discounts via My Rewards portal

Life assurance

Cycle to work scheme

Enhanced maternity, paternity, and adoption leave

Qualifications

• Valid UK driving license required.
• Experience installing gas and electric smart meters is essential.
• Previous MOCOPA experience to a multi-rate level preferred.

Responsibilities

• Responding to emergency and maintenance calls for smart meters.
• Installing and removing smart meters in customers' homes.
• Ensuring safety procedures are followed during installations.

Skills

Customer service

Installation of smart meters

Health and safety knowledge

Education

CCN1 / CMA1 / CMA3 with MET1 or NVQ Level 2 in Smart Metering Dual Fuel

Job description

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Client:

M Group Energy

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

10.07.2025

Expiry Date:

24.08.2025

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Job Description:

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. You'll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity, and water meters. Our meter readers install, maintain, and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.

Want to be part of it?

What will you be doing?

As an engineer, you'll respond to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are working correctly. Do you enjoy working independently, chatting to customers, and meeting new people?

Customer service is our top priority. You'll ensure all jobs are completed on time and explain the benefits and safe usage of their new smart meter. Do you like meeting new people and helping make a difference?

You'll complete the installation and removal of smart meters (SMETS2) in customers' homes, doing around 5 jobs per day. There's an uncapped bonus for any extra jobs completed.

You will travel around your area using your tablet to see your schedule, which is available up to 2 weeks in advance. Continuous training will be provided to develop your skills. 83% of our field management team have been promoted from technicians. For career longevity, opportunities are available.

Health and safety are prioritized. Your onboarding will prepare you to be an ambassador for safety. Weekly meetings, catch-ups, and field managers support you. No day is the same; endless opportunities to shine.

What you'll bring

• Valid UK driving license
• Held your license for at least 1 year with less than 6 points
• Experience installing gas and electric smart meters; qualifications like CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel
• Previous MOCOPA experience to a multi-rate level

Bonus qualifications such as REGT1, 3-phase, or registration on the EUSR portal are a plus but not required.

What's in it for you?

• Matched or contributory pension scheme
• Online GP service, 24/7 access
• Employee assistance program
• Retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional benefits include:

• £1000 Safety Bonus annually, paid biannually
• £1000 Attendance Bonus annually, paid biannually
• Uncapped productivity bonus
• Extra pay for 3-phase and/or Medium Pressure qualified candidates
• Overtime at time and a half/double time
• Progression opportunities; 87% of managers promoted from technicians
• Company van/vehicle and fuel card
• Discretionary bonus scheme
• Referral bonuses
• Standby, overtime, and call-out pay
• 22 days + bank holidays, increasing to 25 with service

About us

We aim to be an employer of choice, supporting diversity and talent. We actively recruit army veterans and promote inclusion through our ENABLE networks. Our values—responsibility, openness, teamwork, and ambition—shape our culture and work ethic. We offer industry-recognized training and development programs for all career stages.

It's an exciting time to join M Group. Please note that job adverts may close early; apply promptly. Successful candidates may undergo background checks and drug testing.