Smart Meter Dual Fuel Engineer

JR United Kingdom; Exeter; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading provider in the UK energy retail sector seeks a Smart Meter Installation Engineer to join their Metering team. The role involves installing and maintaining smart meters, ensuring customer satisfaction and safety while enjoying various benefits and performance incentives. With opportunities for career progression and training, this position is ideal for those looking to grow in a dynamic environment.

Benefits

Matched or contributory pension scheme

24/7 online GP service

Employee assistance program

Life assurance

Cycle to work scheme

Qualifications

• Valid UK driving license (held for at least 1 year with fewer than 6 points).
• Experience installing gas and electric smart meters.
• Qualifications such as CCN1 / CMA1 / CMA3 with MET1.

Responsibilities

• Install and remove smart meters in customers' homes.
• Respond to emergency and maintenance appointments.
• Ensure timely completion of tasks and customer satisfaction.

Skills

Customer Service

Safety Awareness

Education

NVQ Level 2 in Smart Metering Dual Fuel

Job description

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Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, customer-centricity, and a friendly, respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we're enabling the energy essential to support our lives.

We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role will be within our Metering team. You'll join the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure accurate billing and monitor energy usage patterns.

What will you be doing?

As an engineer, you'll respond to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are functioning correctly. If you enjoy working independently, engaging with customers, and meeting new people, this role is for you.

Customer service is our top priority. You'll ensure all jobs are completed on time and explain the benefits and safe usage of their new smart meters to customers. If you like meeting new people and making a difference, you'll find this role rewarding.

Your day will include installing and removing smart meters (SMETS2) in customers' homes, completing around 5 jobs per day. There's an uncapped bonus for additional jobs you undertake.

You will travel around your area using your tablet to view your schedule, which is available up to 2 weeks in advance. Continuous training will be provided to develop your skills further. Notably, 83% of our field management team have been promoted from technician roles, offering career longevity.

Health and safety are at the core of everything we do. Your onboarding will prepare you to be an ambassador for safety, with ongoing training available. Weekly meetings and support from field managers ensure you're never alone in your role.

What you'll bring

• Valid UK driving license (held for at least 1 year with fewer than 6 points)
• Experience installing gas and electric smart meters, with qualifications such as CCN1 / CMA1 / CMA3 with MET1, or an NVQ Level 2 in Smart Metering Dual Fuel
• Previous MOCOPA experience at a multi-rate level

Qualifications like REGT1, 3-phase, or registration on the EUSR portal are desirable but not mandatory.

What's in it for you?

We offer benefits to support your personal and professional life, including:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance program
• Access to retail discounts via My Rewards
• Life assurance
• Cycle to work, salary finance, and 'give as you earn' schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition schemes

Additional incentives include:

• £1000 Safety Bonus annually, paid in two installments
• £1000 Attendance Bonus annually, paid in two installments
• Uncapped productivity bonus
• Additional £1000 for qualified 3-phase and/or Medium Pressure
• Overtime at time and a half or double time on Sundays
• Opportunities for promotion, with 87% of field managers promoted from DF engineers
• Company vehicle and fuel card
• Discretionary bonus scheme
• Referral bonuses for recommending friends
• Standby, overtime, and call-out pay
• 22 days' holiday plus bank holidays, increasing to 25 with service

About us

We aim to be an employer of choice, supporting diverse talent and making a positive impact. We actively support and recruit army veterans and foster inclusive environments through our ENABLE networks.

Our values—responsibility, openness, teamwork, and ambition—guide our culture and operations. We offer industry-recognized training and development programs for all career stages.

Join us at an exciting time for M Group.

Please note: Job adverts may close early; apply promptly. Successful candidates may undergo background checks, and some roles require drug and alcohol testing.