Smart Meter Account Manager - Cardiff / Hybrid

RecruitMe; Cardiff; Hybrid; GBP 45,000; Full time

Job summary

A leading smart energy and data services provider in Cardiff is seeking an experienced Market Wide Half-Hourly Settlement (MHHS) Data Account Manager. You will oversee customer migrations and manage performance, ensuring service excellence and strong stakeholder relationships. The role offers a competitive salary of £45,000 plus bonus and benefits, including employee ownership and hybrid working.

Benefits

Competitive salary

Employee ownership scheme

25 days holiday + bank holidays

Company pension scheme

Life assurance & wellbeing support

Ongoing career development

Qualifications

• Proven experience in account management, customer success or data services.
• Understanding of electricity industry standards and settlement processes is desirable.
• Highly organised, analytical, and detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Oversee customer migrations, ensuring accuracy and efficiency.
• Manage performance post-migration across allocated customer portfolios.
• Act as the first point of contact for escalated issues.
• Monitor SLAs and KPIs, providing regular reporting to senior management.
• Build relationships with customers, suppliers, and internal teams.

Skills

Account management

Strong knowledge of automatic meter reading (AMR)

Excellent communication skills

Stakeholder management

Proficiency in Microsoft Office (Excel, PowerPoint)

Job description

Overview

Cardiff / Hybrid – £45,000 + Bonus & Benefits

Are you an experienced Account Manager with strong knowledge of automatic meter reading (AMR) products and solutions? We’re recruiting a Market Wide Half-Hourly Settlement (MHHS) Data Account Manager to join a leading smart energy and data services provider in Cardiff. This hybrid role offers an excellent salary of £45,000 per year, plus bonus, employee ownership benefits, and a comprehensive package.

What is MHHS? Market Wide Half-Hourly Settlement (MHHS) is one of the most important changes in the UK energy industry. It replaces estimated energy usage with accurate half-hourly data from smart meters. This enables fairer billing, smarter tariffs (like EV charging and time-of-use), and supports the UK’s drive towards a smarter, greener energy system.

As an MHHS Data Account Manager, you’ll be at the forefront of this transformation — ensuring customer migrations run smoothly and that SMS delivers consistently high performance post-migration.

What you’ll be doing

• Oversee customer migrations, ensuring accuracy, efficiency, and adherence to agreed processes.
• Manage SMS’s performance post-migration across allocated customer portfolios.
• Act as the first point of contact for escalated issues, driving resolution and continuous improvement.
• Monitor SLAs, KPIs, and contractual obligations, providing regular reporting to senior management.
• Build and maintain strong relationships with customers, suppliers, and internal teams.
• Lead presentations, training, and coaching sessions to support knowledge sharing.
• Contribute to process improvements and support operational teams in delivering excellence.

What we’re looking for

• Proven experience in account management, customer success or data services.
• Strong knowledge of automatic meter reading (AMR) products and solutions – essential.
• Understanding of electricity industry standards and settlement processes – desirable.
• Excellent communication and stakeholder management skills.
• Highly organised, analytical, and detail-oriented with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Excel and PowerPoint essential).
• A proactive, adaptable, and solutions-focused mindset.

Why join?

Alongside a competitive salary, this role offers a package designed to reward and support you:

• £45,000 salary + annual bonus
• Employee ownership scheme – be part of a business where you share in the success
• Hybrid working – Cardiff office base with occasional travel to other offices/customers
• 25 days holiday + bank holidays (rising with service)
• Company pension scheme
• Life assurance & wellbeing support
• Ongoing career development in a continuously evolving energy and data sector
• Be part of a forward-thinking company at the forefront of smart energy innovation