Smart Energy Engineer

Job Description

Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE)

Salary: £35,950

Reporting to: Smart Team Manager

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We know it takes diverse people from all backgrounds to change the world. That's why we welcome applications from all parts of the community.

Teamworking for the planet

Everyone we do revolves around Plan Zero. The team you'll join plays a vital role in making that happen. Here's how:

As a Smart Energy Engineer, you'll work at customers' homes, delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living. You'll give people a tangible understanding of their carbon footprint and ways to reduce it, using technology to drive progress. Metering is at the heart of providing customers with the inspiration, information, products, and tools they need to move towards zero carbon.

Role overview

You will play a key role in supporting our customers and OVO on the path to Zero Carbon by visiting customers, offering excellent customer service, installing smart meters, and promoting energy efficiency. You will safely carry out smart metering installations and maintenance, ensuring customer satisfaction and safety. The role involves working 42.5 hours per week in one of the specified areas, with some travel for training and support.

You will also be responsible for driving an EV van for work purposes only.

Key outcomes

• Being a passionate advocate of OVO's Plan Zero and energy efficiency, delivering high customer satisfaction and representing the brand positively.
• Engaging with customers on the benefits of smart meters and how to monitor and reduce energy consumption.
• Developing skills through mentorship and management support.
• Managing the customer experience from pre-visit communication to installation, ensuring materials are stocked, and delivering first-time right service.
• Adapting methods to install smart meters in various environments, identifying unsafe conditions, and taking appropriate actions.
• Collaborating with colleagues and working flexibly to meet customer needs.
• Taking initiative to refresh knowledge and adopt new skills and working practices.
• Carrying out risk assessments and using tools, equipment, and PPE safely.

Preferred experience includes RTS/MRMM/THTC systems, Safety Culture, Bybox, Zeno, and smartphone/handheld devices.

Qualifications

• CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
• Minimum 6 months experience as a Smart Energy Engineer or Dual Fuel Meter installer.
• Full manual driving license (with up to 6 points) valid in the UK.
• Strong desire to learn, adapt, and think creatively.
• Alignment with OVO values: proactive, collaborative, innovative, problem-solving, and fast-paced.
• Valuing diversity of perspectives, skills, and experiences.

Benefits

Includes an on-target bonus of 15%, green benefits, flexible pay options, 9% Flex Pay (with 4% auto-enrolled into pension and 5% flexible), 34 days holiday, health benefits (medical insurance, critical illness cover, life assurance, health assessments), lifestyle benefits (extra holiday, discounts, loans, charity donations), and home benefits (up to £400 towards energy plans, discounts on solar, smart thermostats, EV chargers).