Smart Building Operations Manager - EMEA

JLL; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading real estate firm is seeking an Operations Manager to join their Smart Building Platform team. This role focuses on optimizing MEP systems and achieving energy efficiencies. The ideal candidate will have a Bachelor's degree in Mechanical or Electrical Engineering and hands-on experience with building automation systems. Join a diverse and inclusive culture where your career ambitions are supported.

Qualifications

• Experience with energy monitoring and predictive maintenance technologies.
• Commercial real estate and facility management experience preferred.
• Professional certifications (PE, CEM, LEED AP, BPI) advantageous.

Responsibilities

• Serve as the primary liaison for vendor management.
• Monitor reporting systems to ensure data integrity.
• Lead weekly supplier meetings to track engagement.

Skills

Hands-on experience with building automation systems

Strong financial analysis capabilities

Ability to communicate technical information

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview:

Join JLL's innovative Smart Building Platform team as an Operations Manager specializing in MEP (Mechanical, Electrical, and Plumbing) systems optimization and energy efficiency. You'll be the technical anchor ensuring our smart building solutions deliver optimal MEP performance while achieving significant energy and cost reductions. This role is critical for ensuring optimal building performance, serving as the primary escalation point for issues and reporting, and collaborating with various teams to support ongoing smart building projects and optimization across our client portfolio.

The ideal candidate will drive results through effective interaction with platforms, vendors, partners, and account teams.

Key Responsibilities:

• Vendor Management: Serve as the primary liaison between vendors and account teams to manage insights and trigger points for deployed platforms
• Partner with account teams to provide guidance and best practices for leveraging live building data to drive energy efficiency and operational improvements

Data and Reporting Management

• Monitor reporting systems to ensure data integrity and facilitate access to critical insights
• Validate generated reports to measure and demonstrate effectiveness

Daily Operations (BAU)

• Lead weekly supplier meetings to review system health, address outstanding issues, and track engagement
• Coordinate technology deployment and maintenance across all sites
• Collaborate with internal and external SMEs to troubleshoot technical issues and ensure system uptime
• Implement digital workflows to reduce downtime and streamline maintenance activities
• Review and maintain data quality, flagging anomalies to ensure integrity and reliability
• Provide regular updates on system health, issues, changes, and opportunities
• Support project initiatives aimed at enhancing or expanding solutions
• Contribute operational insights to change management efforts during system upgrades or new deployments

Strategic Responsibilities

• Establish data reliability standards to optimize business processes
• Partner with Data & Analytics teams to integrate complex datasets from various sensors
• Generate comprehensive performance reports for executive review
• Lead root cause analysis efforts to improve system resilience and reduce costs
• Maintain regular communication with program stakeholders to ensure alignment with business goals

Relationship Management

• Build and maintain productive working relationships with key stakeholders within JLL, supplier teams, and external experts
• Advise on program evolution to ensure continuous improvement
• Champion innovation initiatives to optimize smart building systems and reduce operational costs
• Work with internal teams to support routine audits, ensuring compliance and optimal functionality
• Facilitate communication among stakeholders regarding audit findings, performance metrics, and follow-up actions

Sounds like you? To apply you should have/be

• Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related technical discipline
• Technical Skills: Hands-on experience with building automation systems, energy monitoring, and predictive maintenance technologies
• Analysis & Communication: Strong financial analysis capabilities and ability to communicate technical information to all organizational levels
• Industry Knowledge: Commercial real estate and facility management experience preferred
• Certifications: Professional certifications (PE, CEM, LEED AP, BPI) and sustainability/energy efficiency background are advantageous
• Approach: Self-motivated professional willing to engage in hands-on technical work and problem-solving

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location: Remote – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL is committed to equal employment opportunity and welcomes applications from diverse candidates. For more information about our equal employment opportunity policy, please visit our website.

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