Small Works Security Service Engineer

0804 Chubb Fire & Security Ltd; Oldham; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Company Van (hybrid)

25 days holiday

Company Pension Scheme

Life Assurance

Job summary

Chubb Fire & Security Ltd in the Northwest is seeking a Small Works Security Engineer to complete 4–8 hour work orders and help grow the business with quotes and upsell opportunities.

You will partner with the recommendation team, engineers, KAMs and the commercial seller to deliver intruder alarms, access systems and CCTV upgrades while delivering excellent customer care.

Qualifications

• Experienced Security Engineer with deep knowledge of intruder alarms, access systems and CCTV.
• Ability to lift and climb ladders – IPAF license an advantage.
• Commitment to customer service and sustainable innovation.

Responsibilities

• Complete 4–8 hour work orders with Operations Manager and branch network.
• Collaborate with recommendation team and engineers to drive opportunities.
• Assist quotes for small works and manage orders through to completion.
• Follow up on recommendations and upsell potential with customers.

Skills

Intruder Alarms

Access Systems

CCTV

Customer Service

Tools

PPE

Ladders & IPAF (adv)

Job description

Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won’t see locks and safes here, but we are proud of our 200-year heritage. Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

• SALARY: Opportunity to earn £45,000 (Includes base, OTE, and OT)
• LOCATION: Northwest Region
• Working on a localised patch – no more travelling long distances
• Zero Oncall
• 25 days holiday, plus bank holidays
• Company Van – (hybrids – depends on availability) – option for private use
• Stable, long-term work with a leading national business
• Development opportunities – Benefit from industry-led training modules, in‑house face‑to‑face courses focused on product knowledge/standards awareness, and manufacturer‑led product training sessions.
• Additional individual development plans designed to support your career advancement and personal growth
• Online GP for you and your family
• Parking Apps – making your life a little easier
• Employee Referral Scheme (£1000)
• Company Pension Scheme (5% employer contribution)
• Life Assurance (4 × Basic Salary)
• Uniform, all PPE, tools and ongoing training provided
• Travel Time Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence

What You’ll be Doing as a Small Works Security Engineer

• Work closely with the service Operations Manager and wider branch network to complete 4–8‑hour work orders and generate extra revenue into the business.
• Partner with the recommendation team and engineers to drive opportunities.
• Work with the commercial seller and Key Account Managers (KAM’s) for leads not suitable for install.
• Responsible for the quotes for all small works that come via the recommendation team, commercials, KAM’s or other outlets such as the enquiries via the office admin.
• Provide excellent customer care (from understanding needs to keeping contact with ETA’s, timescales, etc.).
• Manage each order (including stock orders) throughout the process of quotation and right through to the signing off the works.
• Follow up on recommendations and quotes, ensuring the customer understands the reasoning and positive impact our upgrades will have.
• Look for upsell opportunities, e.g. if we are upgrading signalling then is there potential for a panel upgrade?

What We Would Like You to Bring

• Experienced Security Engineer with a deep knowledge of Intruder Alarms, Access Systems and CCTV.
• Ability to lift and climb ladders – it would be an advantage if you had an IPAF 3a & b cherry picker license.
• Always deliver excellent Customer Service.
• Emphasising Sustainable Innovation.
• Commitment to integrating sustainability into everything you do at Chubb Fire and Security.

Working Hours

Monday – Friday 9am – 5pm