Small Business Banker - Gippsland Region

SMALL BUSINESS BANKER – Gippsland Region

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

Possible locations:

• Warragul
• Traralgon
• Sale
• Bairnsdale

In this Small Business Banker role, you will:

1. Undertake sales related requirements for a portfolio of Small Business Agri & Diversified customers.
2. Build relationships with Business Partners to create and action new business opportunities and support our customers.
3. Action and manage Salesforce opportunities & national leads.
4. Increase our customers’ ‘Mybank’ footprint and undertake retention activities for existing customers.
5. Perform credit analysis and approve requests for temporary excesses / increased limit requirements.
6. Provide coaching, lead actions, and role model great behaviors across the broader business.
7. Manage lending and product requests for small business customers.
8. Understand customers' business needs to provide holistic banking solutions.
9. Increase the portion of ‘Mybank’ customers within the portfolio through interactions and referrals.
10. Be accountable for managing customer complaints and escalations until resolution.
11. Coach and develop less experienced bankers and developing associates.
12. Drive customer portfolio risk and compliance.
13. Establish and maintain working relationships with key stakeholders (Retail, NAB Partners, and other Business Partners).

What You’ll Bring:

• A genuine passion for customer service.
• Demonstrated experience in a lending role.
• Experience in managing customer relationships and the credit process.
• A strong financial/business acumen.
• Problem solving, time management, critical thinking, and negotiation skills.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We foster an environment of equity and respect, where our colleagues’ backgrounds and identities are understood, respected, and celebrated. We support you to work in a way that suits you.

For details on the recruitment process and accessibility, please visit NAB Careers. To discuss adjustment requirements, contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page for other contact options.

Join NAB:

If you believe this role is a good fit for you, we would love to hear from you. Please note that candidate screening and interviews may occur before the job's closing date. Unsolicited CVs from agencies will not be accepted.