Slots Supervisor

Genting Casinos; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure business in the UK is seeking a Slots Supervisor to manage daily operations and motivate the team to maximize revenue. The ideal candidate will have at least 1 year of experience in the electronic gaming industry and strong communication skills. This role offers a competitive salary and a comprehensive benefits package including health plans and career development opportunities.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Qualifications

• Minimum 1 year of electronic gaming industry experience.
• Ability to meet deadlines.
• Effective team player contributing to business improvement.

Responsibilities

• Manage the day-to-day operations of the slots department.
• Motivate the team to maximize revenue.
• Drive outstanding customer service.

Skills

Motivating team members

Excellent communication

Planning and prioritisation

Problem solving

Understanding gaming operations

Job description

The role of the Slots Supervisor is manage the day to day operations and management of the team and slots department. To motivate the team to maximise the revenue of the slots and by driving outstanding levels of customer service to our customers.

• Demonstrate ability to motivate, develop and deploy team members
• Excellent communication skills
• Excellent planning and prioritisation skills
• Ability to meet deadlines
• An effective team player, who contributes to continuous business improvement
• Proven problem solving and complaint handling skills
• Must be fully flexible to cover a range of shifts across business operating hours
• Understanding of gaming operations or regulations
• Minimum 1 year of electronic gaming industry experience

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* - designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy - online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.