Sleep Service Coordinator (x3)

Dolby Medical Home Respiratory Care Ltd; Crawley; On-site; GBP 24,000; Full time

Job summary

Dolby Medical Home Respiratory Care Ltd is seeking a Sleep Service Coordinator to join their supportive team in Crawley. This full-time role involves patient calls, administration, and providing support for equipment and prescriptions. With 33 days of holiday, competitive training, and a generous pension scheme, this position is ideal for candidates with a customer service background.

Benefits

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

On-site parking

Referral program

Sick pay

Qualifications

• Previous customer service experience (phone-based desirable).
• Excellent communication skills (verbal and written).
• Empathetic and problem-solving mindset.

Responsibilities

• Handling patient calls as part of the sleep call centre.
• Administration of patient orders.
• Providing first-line support to all patients.

Skills

Communication skills

Problem-solving

Organizational skills

Customer service

Tools

Computer skills

Job description

We value our people & develop their skills for a better future

Contract Type: Perm - 37.5 hours per week - Working 5 in 7 days Rota

Closing Date: Monday, January 01, 0001

Vivisol is currently hiring for 2 Sleep Service Coordinators and an administrator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits, and provide verbal assistance with equipment.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891.

Hours: 37.5-hour week - Working 5 in 7 days rota, with hours between 7am - 8pm. Flexibility to work weekends may be required.

This role is based in Manor Royal, Crawley, with free on-site parking and great transport links (bus stop: 1-minute walk, Train Station: 15-minute walk).

Full training will be provided for all new starters, along with an extensive onboarding program.

Primary Duties & Areas of Responsibility:

• Handling patient calls as part of the sleep call centre.
• Administration of patient orders.
• General administration and data entry.
• Telephone support for patients, relatives, and healthcare professionals.
• Provide first-line support to all patients requiring assistance via email, telephone, letter, and SMS.
• Process prescriptions accurately upon receipt, ensuring correct equipment is provided to the patient.
• Investigate and resolve customer complaints promptly and patiently.
• Maintain thorough and accurate records.

Required Experience:

• Previous customer service experience (phone-based desirable).
• Excellent communication skills (verbal and written).
• An Enhanced DBS check (provided during probation).
• Effective telephone and communication skills.
• Empathetic and problem-solving mindset.
• Team player.
• Trustworthy, reliable, and ethical.
• Good organizational skills.
• Excellent computer skills and accuracy.

Who we are

Dolby Vivisol holds NHS contracts for home oxygen services in the UK. We are responsible for the installation and management of therapy solutions for over 23,000 patients. Recently, we expanded into sleep disorder services and are growing our team.

Our mission: "Working Together to Improve Lives by Inspiring Excellence in Home Healthcare". We are committed to continually improving our services to provide efficient and sustainable solutions for the NHS.

We encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We promote an inclusive culture where everyone can 'Grow'.

Visit our website for our privacy notice: dolbyvivisol.com

Job Types: Full-time, Permanent

Pay: £23,891.00 per year

• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Referral program
• Sick pay

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY

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