Skipton Store Crew Vacancy

FatFace; Skipton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading retail company as a Store Crew member in Skipton! You'll be the face of the business, delivering excellent customer service and supporting store operations. With part-time hours and a variety of benefits, this role offers a chance to grow in a fun and inclusive environment.

Benefits

25 days holiday plus bank holidays

Monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance (employee funded)

Pension scheme

EAP support services

Sick pay allowances

Sabbatical leave based on service

Enhanced family policies

Qualifications

• Customer service experience is desirable but not essential.
• Good interpersonal and communication skills.
• Team player with good time management.

Responsibilities

• Greet and thank customers, ensuring a memorable experience.
• Provide exceptional service and assist customers with product selections.
• Maintain shop cleanliness and organization.

Skills

Customer Service

Interpersonal Skills

Time Management

Job description

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Job: Store Crew

Location: Skipton

Job Type: Permanent, Part-Time (8 hours)

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and will have opportunities to learn about our products to assist them effectively.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell to ensure a memorable experience.
• Provide exceptional service, helping customers find products suited to them for in-store and multi-channel sales.
• Operate tills efficiently, processing sales, orders, and refunds.
• Assist with deliveries, stock replenishment, and shop floor setup.
• Maintain shop cleanliness and organization.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and launches.
• Adhere to all company policies and GDPR procedures.

Competencies

• Deliver excellent customer service focused on customer satisfaction.
• Demonstrate enthusiasm for the FatFace brand and align with its values.
• Act with integrity and respect towards team members.
• Be proactive, genuine, and adaptable in interactions.
• Build positive relationships, using humor appropriately.
• Offer alternative purchasing options across channels.
• Maintain operational standards including handling deliveries, VM, health and safety, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Good interpersonal and communication skills.
• Positive attitude and ability to work under pressure.
• Initiative-driven and self-directed.
• Team player with good time management.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Monthly discount allowance.
• Perkbox platform with discounts and wellbeing content.
• Access to THRIVE learning system.
• Dental insurance (employee funded).
• Pension scheme.
• EAP support services.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family policies, including maternity leave.
• Referral scheme.