Skincare Specialist - Flannels Metrocentre

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a renowned luxury brand as a Skincare Specialist, where your passion for skincare and client engagement will shine. In this role, you'll provide tailored skincare consultations, drive sales, and contribute to the brand's growth in the beauty market. You'll work in a collaborative environment that values personal growth and sustainability, ensuring every client feels unique and valued. This is a fantastic opportunity to be part of a team that celebrates creativity and innovation while making a positive impact on the world.

Benefits

Private Medical Insurance

Pension Plan

Employee Discounts

Cycle Scheme Participation

Arts & Culture Ticket Discounts

Employee Recognition Program

Qualifications

• Ability to deliver skincare consultations and masterclasses.
• Experience in driving sales and managing client relationships.

Responsibilities

• Deliver expert skincare consultations to enhance client experience.
• Drive sales growth for skincare products while promoting fragrance and makeup.

Skills

Skincare Expertise

Client Relationship Management

Sales Skills

Team Collaboration

Education

Experience in Client Facing Role

Job description

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Skincare Specialist - Flannels Metrocentre, Gateshead

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Client:

CHANEL

Location:

Gateshead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

335bc0920f6e

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Location: Flannels Metrocentre

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves, through exceptional fragrance, makeup and skincare creations.

Your role @CHANEL:

Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Delivering expert skincare consultations and taking ownership to drive the growth of the skincare business. Promoting key business objectives as appropriate and ensuring you work as a team to achieve personal and team targets and KPI’s.

You will provide a continued and elevated focus on CHANEL skincare, delivering expert consultations which immerse clients further into the brand. Whilst you will need to take the lead and drive sales of CHANEL skincare, you will also be expected to promote fragrance and makeup.

What impact you can create at CHANEL:

• You will create an exceptional experience for our clients which is authentic and tailored to their personal needs
• Contribute to the brand’s growth in the Beauty market by acting as an ambassador
• Demonstrate the highest level of expertise within skincare
• Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
• Take responsibility for driving the sales contribution to the overall performance of the business
• Use your unique collection of strengths to enrich the overall experience
• Take ownership for the impact you make within the wider team

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

What you will bring to the role:

• An approachable, collaborative and team focused approach
• Ability to build relationships quickly and create a team spirit, with a flair for collaboration
• A sharing mindset that will continually nourish the client experience
• A highly motivated and committed approach, with a can-do attitude
• Experience of working in a client facing role
• A confident approach in delivering skincare application, masterclasses and workshops to enrich the client experience
• An understanding of how to drive the business and be adaptable to an ever-changing retail environment

You are energised by:

• Working in a highly collaborative environment that encourages people to perform at their best
• Creating an inspirational and supportive work environment for your team
• Thriving in an environment where personal growth is encouraged
• The ability to showcase your passion for skincare with your colleagues to further develop their understanding and skills
• Using empathy to understand client needs and identifying opportunities
• Understanding current and emerging skincare trends
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of women

What you would gain from this experience:

• Opportunity to work with one of the most well-known luxury global brands with a wealth of heritage
• You will be empowered to take ownership of your impact within the brand
• Additional training within skincare
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time